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Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
Location
J.Crew Factory
5910 S University Boulevard, Greenwood Village, CO
Purchased a pullover and got the wrong size at the Castle Rock Factory location. Returned the item 35 days later to the University store and was told by Lyric a “manager” that she wouldn’t honor the exchange despite having a stack of these pull overs at 70% off. She said it was store policy and that basically I was stuck with the shirt. I am a loyal customer and spend a lot of money with this chain but there was no effort by Lyric “the manager” to accommodate. I called the Castle Rock store and talked to Jennifer who immediately said “you are a great customer, please come by and we will hold the correct size for you”. Now I ask you, how does J Crew train their “managers”? I was 5 days outside the window and there was no effort to even ask her boss Jaime, the real manager, if they could help me. In the end Jaime made the exchange and I was on my way, but I seriously wonder why J Crew would jeopardize losing a loyal customer with a J Crew account over being 5 days outside the 30 day return window. Also found out that Lyric may not exactly have the title of manager. There are plenty of great on line options to purchase clothing similar to J Crew. Maybe time to look at the alternatives.
TM
Travis Martin
Aug 26, 2025
5.0
Excellent shopping trip for my daughter's picture day for school! The employees were all extremely helpful, even on a Sunday when no one wants to be at work! Thank You J. Crew and Team for a fantastic experience we'll be back!
What are the location details for J.Crew Factory in Greenwood Village?
J.Crew Factory is located at 5910 S University Boulevard, E-2, Greenwood Village, CO 80121, USA, within Cherry Hills Marketplace.
What are the J.Crew Factory store hours?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does J.Crew Factory offer in-store pickup?
Yes, J.Crew Factory offers in-store pickup service, allowing customers to collect their orders conveniently at the store.
What types of clothing and services does J.Crew Factory in Greenwood Village offer?
The store offers colorful and stylish clothing for women, men, and kids, including J.Crew's Crewcuts line, along with private shopping appointments available by call.
What payment methods are accepted at J.Crew Factory?
J.Crew Factory accepts various payment options including Afterpay, American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, Mastercard, PayPal, Samsung Pay, and Visa.
How can I contact J.Crew Factory at Cherry Hills Marketplace?
You can reach them by phone at +1 720-513-8185 or email at store.4122@jcrew.com.
Are there any nearby food options when visiting J.Crew Factory?
Yes, nearby food spots include Great Harvest Bread Co., Chez Jose (Mexican food), We Knead Donut, Subway, ON's Thai Cuisine, Sansone Bistro, By the Bucket Colorado (Italian), and Tzatziki's (Greek restaurant).
Where can I find other clothing and apparel stores near J.Crew Factory?
Nearby clothing and apparel stores include Sierra (clothing and outdoor gear), Justice (children's and designer clothing), and Old Navy (women's and children's clothing).
Are there any nearby beauty and wellness services around Cherry Hills Marketplace?
Yes, you can visit Finley’s Barbershop, European Nails salon, Massage Envy Spa Cherry Hills Marketplace for massages and skin care, and Vitality Spa for massage and reflexology services nearby.
Can I find alterations or clothing customization near J.Crew Factory?
Yes, Big Frog Custom T-Shirts & More offers screen printing and apparel customization services nearby, and Westerfield Cobblers provides shoe repair services.