Nordstrom Rack Cherry Creek

Reviews

• CB

  Christina Birch

  1 day ago
  1.0
  I don’t usually leave reviews, but this experience honestly stood out for the wrong reasons. I came in to return a few items I had purchased, and my interaction with Olive was unexpectedly difficult. The conversation felt more argumentative and accusatory than helpful, which made a simple return take about 15 minutes. The return was eventually processed, but then things got more frustrating— it showed as pending in my account and then completely disappeared, as if it had been canceled. I ended up having to dispute the charge with my bank, even though I had already returned the items and had a receipt to prove it. I’m not one to complain often, but the combination of the in-store experience and the issue with the refund made this really disappointing. I hope this is something that can be improved for future customers.
• WS

  wendy strasheim

  5 days ago
  1.0
  Horrible return policy and inconsistent. If you receive a gift and it doesn’t fit or you don’t like it, you can’t even exchange it without proof of purchase. The clothes were all brand new, unworn and with the tags on. They extended the return policy timeframe around Christmas but did not honor it. They can’t look any of the items up by scanning them and they have an incorrect email address and phone number for me and so they couldn’t find me in the system. Between all of these things, I am out $2,000.00 with clothes and shoes that can’t or will not be worn. I feel completely ripped off and stolen from. I have spent a lot of money here over the years but never again. One more thing, you can’t even bundle your returns in one box to save on the return shipping costs that they charge you to fed ex items back to them. You have to send each item individually and they deduct $9.99 for each shipment. It’s stupid.
• NA

  Nate Allen

  Mar 13, 2026
  3.0
  Not really many good deals.
• RR

  Rebecca

  Mar 9, 2026
  5.0
  Amazing store with so many options!!!
• JN

  John David Norton

  Feb 15, 2026
  4.0
  I like to shop Nordstrom Rack for shoes. They usually have size 14’s priced decently.