Sunglass Hut

Reviews

• AW

  AcemanX Ace Wolf™

  2 days ago
  5.0
  James was amazing, he was super helpful in helping picking out a pair, answered all my questions, And I have come to him for other issues and he's helped me out every time. Ask for him, he will be helpful :)
• ES

  Elaine S

  Aug 22, 2025
  1.0
  Horrible customer service from an older blonde woman. Rolled her eyes and shook her head as we walked in, didn’t greet us, hardly offered to help. We left after a few minutes - not going to spend money where we are clearly not welcome. Drove out specifically to buy sunglasses and I was baffled to be treated like that by a fully grown adult… good way to lose a sale!
• RL

  River Lebeau

  Jul 18, 2025
  5.0
  Thanks to the staff I was able to pick out a real nice pair of shades . Easy to talk to and very understanding thank you
• WS

  William Showalter

  Dec 17, 2023
  5.0
  James was great to work with - very knowledgeable and helpful. We appreciated having such great service we decided it was worth finding my google password to write a review!
• DW

  Doug Westerfeld

  Nov 14, 2018
  1.0
  I WOULD GIVE THEM 0 STARS IF GOOGLE WOULD LET ME! I am from Indiana and was in town visiting a friend in Castle Rock. On Friday October 26th we decided to go into the Sunglass Hut to look for a pair of glasses for my wife. She found a pair that she liked and we purchased them. The next day I noticed that my debit card had 2 withdrawals from the Sunglass Hut for the same amount....Essentially I was charged twice for the same pair of glasses. I called the store and they told me that they were having issues with their system and the charge will fall off once all charges were posted by my bank. The following Tuesday I checked my account (at this point I am back home in Indiana) and both charges were posted. I called again and the employee at Sunglass Hut then called their credit dept, too which they told him to tell me that it will still fall off, but if it's not off by Friday to call back. I waited until Friday (it's been a week since the original purchase) and both charges are still on my account. I call back and the rep that has been helping me is not in yet and I am told he will call me when he comes in. He never called...I called back the next day (Saturday November 3) and talked to the rep and he said the wrong number was given to him. He then tells me that it's a corporate issue that Sunglass Hut is having across the country and he advises me to contact my bank to put in a dispute. The rep did call me back Friday November 9 to let me know that my issue has been escalated to get it corrected as quick as possible. Today is the 19th day since I purchased the sunglasses from the Sunglass Hut and nothing has been resolved. I have purchased sunglasses from the Sunglass Hut for years but I can say that will NEVER EVER purchase sunglasses from this store again.

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