Shop Oakley Sunglasses, Goggles, Apparel, and more up to 50% off at the Oakley Vault at West Edmonton Mall. Established in 1975, Oakley is one of the leading sport performance brands in the world. With a product offering that world-class athletes around the globe depend on to compete at the highest level possible, Oakley has become an iconic and inimitable brand. Oakley is known for its High Definition Optics®, which feature unparalleled optical clarity and precision along with impact resistance and UV protection that’s incorporated into all of the brand’s sun and prescription eyewear as well as premium goggles. Building on its position as the world’s leading sports eyewear brand, Oakley has expanded into apparel and accessories that span across men’s and women’s product lines and appeal to both Sports Performance and Lifestyle consumers.
The staff is consistently praised for being friendly, helpful, and knowledgeable, providing excellent customer service experiences.
Product Knowledge
Many customers noted the staff's expertise in helping them find the right products and solutions, enhancing their shopping experience.
Store Environment
The store is described as clean, organized, and well-stocked, contributing to a positive shopping atmosphere.
Mixed Experiences
While most reviews are positive, there are a few instances of poor service or unhelpful staff, indicating inconsistency in customer experiences.
SM
Sean M.
2 days ago
5.0
Stopped by the store on my way out of town. Want planning on buying anything but the customer service was very friendly. Advised me of the deal they had that day. They answered all my questions about customization and how I can do it by ordering online. I ended up finding a really nice pair of sunglasses. Didn't do the deal but was very happy when I left with my new sunglasses.
SM
Seanster Monsterr69
Feb 20, 2026
5.0
The oakley vault in castle rock colorado is staffed by some of the friendliest, a customer service agents. I have ran into in colorado. The store manager and her staff were absolutely incredible. And they need to be given a salary increase because they represent your store so well. I have encountered terrible customer service everywhere. I go and the oakley vault was the antithesis to that.
I am going to go back and find out. If you guys have personally acknowledged their excellence as well as what an asset.They are to your company.
Don
RB
Rafael Bukowski
Jan 11, 2026
5.0
Excelente. A funcionária Kaylin foi muito boa e nos ajudou em tudo que precisamos. Compramos dois óculos e uma luva de primeira por um bom preço por orientação dela. Inclusive nos atendeu no caixa. Parabéns pelo atendimento.
SH
Sean Hearne
Dec 1, 2025
5.0
I had great help at the shop. I received personalized attention looking at and fitting new replacement lenses for my Oakleys. Thank you for taking time to install my new lenses as well. Now I've got great low light and medium brightness options. Thanks Oakley - long time customer in Colorado.
CM
Callum May
Dec 1, 2025
5.0
Alec was incredibly helpful, hands down the best customer experience I have ever received in-store anywhere. I left informed (on both products and other helpful ski related information) and will certainly be trusting in the Oakley brand moving forward thanks to Alec. Absolute credit to your team. The rest of the team were also extremely friendly, helpful and clearly work well together. Thank you all, I’m sorry I don’t have all of your names!