At the Michael Kors CASTLE ROCK location in Castle Rock, CO, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the CASTLE ROCK store offers the latest looks as well as familiar favorites. We are conveniently located at 5050 Factory Shops Blvd, Suite 330 in the Outlets At Castle Rock.
Customer experiences with staff were mixed; while some praised friendly and helpful associates, others reported rude or unprofessional behavior.
Product Selection
Customers expressed disappointment with the limited selection of men's products and overall inventory, contrasting with positive remarks about clearance items and sales.
Customer Service
There were several complaints about poor customer service, including feelings of being profiled and ignored, alongside positive experiences with specific employees.
Store Environment
The store was noted for being clean and organized, but some customers found it crowded and messy during busy times.
Pricing and Sales
Many customers appreciated the good deals and sales, highlighting the value during promotions.
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Areanna's Crafts And Hobbies
2 days ago
3.0
Went there looking for a leather Jacket, they had one But the jacket was made with the most thin cheap lamb skin. The staff however wer kind. But the Jacket was so plain and thin. Staff asked if I wanted to try it on and I asked the price. When she said $480.00 for the thinest must plain bland looking jacket my jaw hit the floor. Am I out of touch with reality? In what world is That cheap thin lambskin Jacket worth $480.00 ? Anyway I went home and ordered a custom hand made fit to my own measurment cowhide leather jacket of much beter quality for $240.00. Don't waste your money on overpriced cheap garbage just because it has a MK tag on it.
PB
Paul Bowers
Dec 4, 2025
5.0
Helpful staff...My wife loves there product.
JA
Jose Almanza
Dec 9, 2018
5.0
Puro puro esta todo puro
JI
John Isley
Feb 18, 2018
5.0
Love this store! Staff is always friendly and very helpful!! Great deals!