JCPenney

4.0
1369 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Aurora, CO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
14200 E Alameda Ave, Aurora, CO
80012, United States

Hours

Reviews

4.0
1,369 reviews
5 stars
683
4 stars
336
3 stars
171
2 stars
66
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude or dismissive.

Store Organization

Customers noted issues with merchandise organization and cleanliness, with some areas described as messy or poorly stocked.

Product Selection

Positive feedback on the variety of products available, including clothing and beauty items, but some customers expressed disappointment in the availability of specific sizes or items.

Checkout Experience

Frequent complaints about long wait times at checkout and insufficient staff during busy periods, leading to frustration among customers.

Sales and Promotions

Many customers appreciated the sales and discounts available, highlighting good deals throughout the store.
  • BC
    Ben Curkendall
    Nov 14, 2025
    1.0
    Poor customer service.
  • SM
    Steve Man
    Oct 15, 2025
    5.0
    Everything was well organized by category.
  • GJ
    Glenda Jackson
    Oct 14, 2025
    5.0
    JCPenney salon is convenient for shopping popular hair products, for all hair types. I enjoyed shopping for baby clothing and accessories by leadingbrands. Sales are throughout the departments in the store (upstairs/downstairs).
  • KG
    Krisitin G
    Oct 14, 2025
    1.0
    Staff here were very rude. We witnessed staff standing around doing nothing while one person was at the checkout with a line. One staff member came up, helped someone that wasn’t in line then walked away. We asked if she could help us and she said no. Merchandise was unorganized and there were shelves that were a mess. I will not be coming back to this JCPenney.
  • SH
    Susan Humphreys
    Sep 22, 2025
    2.0
    I love Penny’s products, however, I am trying to reach someone in the store at the Aurora Mall, nobody answers the phone! Not the home department, not the operator, and there’s no one else who can help me. Thanks Penneys.

Frequently Asked Questions About JCPenney

What products and brands does JCPenney in Aurora, CO offer?

JCPenney Aurora offers a wide variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.

What are the opening hours of JCPenney at 14200 E Alameda Ave, Aurora?

JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.