Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Aurora, CO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were reported as rude or dismissive.
Store Conditions
Several reviews mentioned issues with cleanliness and organization in the store, including messy fitting rooms and unhelpful staff.
Product Selection
Customers appreciated the variety of products available, particularly in clothing and jewelry, but some expressed disappointment in the limited selection of specific items.
Checkout Experience
Long wait times at checkout and insufficient staff during busy periods were common complaints, leading to frustration among customers.
JC
Judy C.
5 days ago
4.0
Irene in jewelry provided great service. Very professional. Best service I had all day.
FF
Fie-Fie
Feb 12, 2026
1.0
Worst pick up ever. Would have avoid if I could have.
BB
Beth Brandenburg
Jan 18, 2026
5.0
I tried to do your survey but it’s not user friendly at all! I was in the Aurora CO store today. I bought a bunch of bath items and Judith helped me. Not only is she adorable and super friendly she was competent and loves her job at JC Penney’s. I would recommend her for you Shining Star award. I will look for her any time I step in your store!
AM
anggi mendoza
Jan 14, 2026
5.0
Hay cosas bellas y a buen precio
RD
Rachel D
Jan 13, 2026
1.0
I was here at night with my 10 year old stepdaughter and tried to park as close to the door as possible for safety.
We were leaving right at closing time and the employees made us leave out of the door that was farthest from our car and walk around the outside of the building in total darkness. They said they were concerned for their own safety and did not care about ours. Will avoid this location at all costs moving forward.