Van Cleef & Arpels (Geneva - Rue Robert Céard)

Reviews

• CT

  clover ting

  Apr 24, 2026
  1.0
  Been trying to get response from official channel but been months no reply. Leave me no choice but to post it here my terrible experience I been through in Oct 2025 at your Geneva boutique. At the store level, the experience was pleasant and professional. However, subsequent events have caused me significant concern and disappointment, especially as this was my first-ever purchase with Van Cleef & Arpels. When I later visited the Van Cleef & Arpels boutique in Malaysia to request a clip shortening, I discovered several serious issues stemming from the Geneva transaction: 1. No Certificate of Authenticity Provided I was shocked to learn that the Sales Associate in Geneva did not provide the certificate for my purchase. This is a fundamental and critical document for a luxury item. Had I not visited the Malaysia boutique, I might never have known that my purchase was missing its certificate. 2. Incomplete Tax Refund Process Until today, I have not received my tax refund. I was informed that this was due to the Geneva Sales Associate failing to collect my signature on the tax refund form. This oversight has caused unnecessary anxiety and inconvenience. And caused me unable to get my tax refund! 3. Incorrect Email Address Recorded The Malaysia Sales Associate also informed me that my email address had been spelled incorrectly during the Geneva transaction. Thankfully, the Malaysia team assisted in correcting this, but it further added to my concerns regarding the care taken during my purchase. 4. Send my complaint via van cleef website on Dec after realised the issue, until now yet to receive single reply from the channel. These issues reflect poor service level, human carelessness that is deeply disappointing, particularly from a luxury maison of Van Cleef & Arpels’ reputation and from a boutique located in such a historically prestigious city. Instead of feeling reassured and proud of my first purchase, I have been left worried and unsettled. I respectfully urge Van Cleef & Arpels to look into this matter seriously, provide me with a clear explanation, my lost, and advise how these lapses will be addressed to prevent similar experiences for other clients in the future. I hope this feedback will be taken constructively, as I truly value the brand and wish my first experience had reflected the excellence Van Cleef & Arpels is known for. I look forward to your response. Thank you
• JS

  Julia S

  Sep 23, 2025
  1.0
  The service at Van Cleef & Arpels Geneva is a disgrace. The staff were clowns - unprofessional, clueless, and speaking with no elegance or respect. Honestly, I’ve had far better service in a chocolate shop. A simple exchange turned into mistake after mistake. No one even called me when my ring was ready - after three months of silence, I went myself only to be told it had been sitting there for two months. Total incompetence. An embarrassment to the VCA name.
• RS

  Richard S

  Apr 28, 2024
  5.0
  A fabulous store where we received the most wonderful service and attention from Yoann. Definite must visit as well as to their “museum” store at the other location.