Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Covina, CA location nearby Rowland Heights and Rosemead offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,486 reviews
5 stars
903
4 stars
316
3 stars
138
2 stars
45
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some associates received praise for their helpfulness, while others were reported as rude or unresponsive.
Store Organization
The store is generally described as clean and organized, but some customers noted issues with product placement and long checkout lines.
Pricing and Discounts
Customers appreciate the competitive pricing and frequent sales, although some found certain items overpriced.
Product Availability
There are complaints about stock issues, particularly with specific sizes and items, leading to frustration among shoppers.
- LMLeonard MartinezNov 28, 20251.0Ok 11/28/25 they were not honoring price from their online price check. The young lady scanned multiple bar codes on the box until the highest price rang uo. Very disappointed
- QJQuizim JimohNov 9, 20255.0Get your costume at ease, befitting outwear....
- AWAileen WrightOct 31, 20255.0I visited this store on 10/22/25 and had a great experience. I was able to find what I was looking for. The store was clean and well stocked. I was very happy with the associate Mona who helped me pay for my item. She was kind enough to assist me to enter my phone number to my account to make future purchases easier on my JCP card. I wanted to thank her again for great service. ⭐️⭐️⭐️⭐️⭐️
- LSLiz SuarezOct 9, 20255.0Very organized
- BBBarbaraSep 23, 20251.0I placed an online order that’s been stuck in transit for 10 days. I called JCP customer service and they told me to call the store directly. They never pick up and no voicemail has been set up for any extensions. It’s been such a frustrating experience.
Frequently Asked Questions About JCPenney
What types of products does JCPenney West Covina offer?
JCPenney West Covina offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in West Covina?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney West Covina offer curbside pickup and free shipping?
Yes, JCPenney West Covina offers free shipping and curbside pickup for customer convenience.
Can I shop JCPenney products online via an app?
Yes, you can shop using the JCPenney App available on the App Store for convenient shopping and coupons.
What payment methods are accepted at JCPenney West Covina?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is JCPenney West Covina accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Where is JCPenney located in West Covina?
JCPenney is located at 1203 Plaza Dr inside the West Covina Fashion Plaza, West Covina, CA 91790.
Which nearby places can I visit for food or snacks after shopping at JCPenney?
You can visit Cinnabon bakery, Mrs. Fields bakery and candy shop, Boba Loca cafe, or Tutti Frutti Frozen Yogurt near JCPenney.
Are there other jewelry stores near JCPenney West Covina?
Yes, nearby jewelry stores include KAY Jewelers, Royale Jewelers, Kevin Jewelers, Zales, Piercing Pagoda, Banter by Piercing Pagoda, Daniel's Jewelers, and Fast-Fix Jewelry and Watch Repairs.
What shopping centers and services are nearby JCPenney West Covina?
Nearby you will find the Plaza West Covina shopping center, Cricket Wireless mobile phone store, Spectrum home services, and the JCPenney Optical optometrist and eyewear store.