JCPenney

4.3
1486 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Covina, CA location nearby Rowland Heights and Rosemead offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1203 Plaza Dr, West Covina, CA
91790, United States

Hours

Reviews

4.3
1,486 reviews
5 stars
903
4 stars
316
3 stars
138
2 stars
45
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some associates received praise for their helpfulness, while others were reported as rude or unresponsive.

Store Organization

The store is generally described as clean and organized, but some customers noted issues with product placement and long checkout lines.

Pricing and Discounts

Customers appreciate the competitive pricing and frequent sales, although some found certain items overpriced.

Product Availability

There are complaints about stock issues, particularly with specific sizes and items, leading to frustration among shoppers.
  • LM
    Leonard Martinez
    Nov 28, 2025
    1.0
    Ok 11/28/25 they were not honoring price from their online price check. The young lady scanned multiple bar codes on the box until the highest price rang uo. Very disappointed
  • QJ
    Quizim Jimoh
    Nov 9, 2025
    5.0
    Get your costume at ease, befitting outwear....
  • AW
    Aileen Wright
    Oct 31, 2025
    5.0
    I visited this store on 10/22/25 and had a great experience. I was able to find what I was looking for. The store was clean and well stocked. I was very happy with the associate Mona who helped me pay for my item. She was kind enough to assist me to enter my phone number to my account to make future purchases easier on my JCP card. I wanted to thank her again for great service. ⭐️⭐️⭐️⭐️⭐️
  • LS
    Liz Suarez
    Oct 9, 2025
    5.0
    Very organized
  • BB
    Barbara
    Sep 23, 2025
    1.0
    I placed an online order that’s been stuck in transit for 10 days. I called JCP customer service and they told me to call the store directly. They never pick up and no voicemail has been set up for any extensions. It’s been such a frustrating experience.

Frequently Asked Questions About JCPenney

What types of products does JCPenney West Covina offer?

JCPenney West Covina offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in West Covina?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.