Edible Arrangements

Reviews

• AM

  aby martinez

  Mar 19, 2026
  1.0
  Horrible!! This is place is not it! Customer service is extremely bad. I went in to order a gift and wanted to know options, they act as if I already know everything if that’s the case what’s the point of going in?? The store is completely empty. No displays, fridges are empty. There were dead roaches throughout the exit wall. I placed the order and I could see on the screen it wasn’t what I had asked for and I asked the employee if it was the item I requested and she said yes it is. Turns out hey made a mistake walked away and didn’t say anything to me about what was going on and left me waiting in the lobby for about 20 mins just to say they made a mistake on my order and would have to redo it. I said no way just refund me my money and they couldn’t I would have to wait for a manager to call me the next day because they were soo busy. That store was dead.
• MB

  Marisa Bibian

  Mar 18, 2026
  1.0
  This is honestly one of the worst experiences I’ve had in a really long! Monday morning I decided to make an order online so I could surprise my boyfriend at work for his first day of his new promotion. I made the order at 9:18am, got a confirmation email, got another email at 9:20am that the store received my order. I paid extra for the order to be delivered within the hour so he could be surprised early and enjoy the fruit throughout the day. I checked the tracking a few times with no updates. So I decided to call the store at 10:30am for an update. The girl who answered informed me that the produce is in production. I asked what that meant exactly, she said the fruits just got dipped and would be out shortly. Mind you I paid extra for delivery within the hour, I called after the hour mark to see what was going on. Yes it was after the hour mark but I figured it’s fine and would just wait for it to get delivered even though I paid for it to be expedited. I went into a meeting and continuously checked the app for update of progress. Still no updates. I finally get out of my meeting at 12pm. Once again I called the store for an update. The girl gets an attitude with me and tells me they get orders all day and just because I placed one doesn’t mean it gets addressed right away, unless I paid extra for the expedited delivery. I then inform her I did pay for that option and the delivery was supposed to be done before 10:20am this morning. She then says I don’t know what to tell you. I asked to speak to a manager, she then proceeds to tell me that her manager is out for the month and I can email her if I want. Provided me the email. Please tell me what an email is supposed to do when the problem is in the immediate. She then proceeds to tell me that the order is ready and they are waiting for Uber which is 5 mins out. Already frustrated I obliged. 30 more mins go by and still no updates. At this point I call my boyfriend and ruined the surprise and asked him if the arrangement and balloon have shown up yet. He said no and checked with front desk and said nothing has come. Mind you this location is very close to his job so he would have had it already. I waited another 30 mins, it is now 1:00pm and call the store once more. The girl tells me Uber picked it up and she does not know what to tell me. She provided no resolutions, no solutions, no accommodations, absolutely nothing besides her constant words of I don’t know what to tell you. I have been dealing with this headache all day for something that should have been easy and done within an hour as that is what I paid for! My boyfriend then asks me to cancel the order as it is now almost 2:00pm and he has still not received anything! I call the store to cancel the order because at this point, who knows if the order was even made let alone sent out. She then tells me there’s nothing she can do, the order was sent and I can email her manager if I would like. You mean to tell me I paid over 100 dollars for an arrangement, paid extra for it to be delivered within the hour, and here we are 4 hours after the guarantee delivery and you don’t know what to tell me? She wouldn’t even give me her managers number. I had to search the internet for corporates number. Once found, I called and they apologized immensely and informed me that is not how this business operates and apologized again. Corporate placed me on hold and contacted the store and informed me that they have escalated it to the manager for immediate response. I then informed her that they informed me that their manager is out for the month. Corporate insisted that they have escalated the matter and requested a refund. They provide me with a case number and informed me once refunded, it would take 7-10 business days to refund my bank account. The surprise was completely ruined!!! Not just the surprise, but the time I had to take out of my business day to follow up and escalate the matter. Just ridiculous! Would never order from this business again!
• EG

  Eric Graciano

  Feb 27, 2026
  1.0
  This store sucks! Ordered early in the morning, was told they would deliver it between 12-1:30pm and it’s about to be 6pm and still no delivery has been made!! Update: I specifically put on the instructions DO NOT LEAVE ON DOOR STEP. and that’s the fist thing they did now the item is no where to be found.
• JL

  Jo Lopez

  Feb 20, 2026
  5.0
  Super nice customer service , felt welcomed
• SB

  Shi Ba

  Feb 15, 2026
  5.0
  Awesome desserts and friendly staffs here. Especially Decent gift for valentines day.

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