gorjana

Reviews

• KR

  Kath Romero

  Nov 12, 2025
  1.0
  If I could give this place zero stars, I absolutely would. The employees here are incredibly unprofessional and rude. Instead of focusing on their jobs and providing good customer service, they seem more interested in gossiping and making snide comments. I came in hoping for a pleasant shopping experience, but I was met with judgmental looks and whispers. As someone who takes her time choosing jewelry — because I want to find what truly suits me — I felt completely uncomfortable and unwelcome. Rather than being patient or offering help, the staff made side-eye contact and even talked about me right in front of me. It’s disappointing to see this kind of behavior from people who are supposed to represent the store. I came in ready to buy something special, but I left with nothing except frustration and disappointment.
• HH

  Heran

  Sep 26, 2025
  1.0
  The manager, an elderly white woman, was racist to my mom. My mom, a black woman, went to get her bracelet fixed here. The general employee, a young woman, was nice and helpful, but once the manager was done serving another customer, she gave the young employee a sign to stop the interaction with my mom. The young employee’s mood quickly changed and she told my mom, “It’s expensive. You should take it somewhere else.” My mom was then escorted out of the store quickly by the younger employee. The entire situation was influenced by the manager. She was constantly having eye contact/doing signals with the employee. This occurred about a year ago, but we are now speaking out on it because we were in the area again and my mom remembered and explained the situation. This kind of behavior is unacceptable. All customers should be respected and treated the same despite physical appearance. Do better.
• CT

  Chassidy T

  Aug 30, 2025
  5.0
  I went to Broadway plaza today on a hunt to find a nice gift for my cousin ahead of her birthday lunch and came across Gorjana. I knew about this place as a friend gifted me a pair of earrings & a necklace from here on my birthday (which I wear everyday and was hoping I could gift my cousin a staple jewelry piece from here as well). When I entered, I was kindly greeted by two young ladies and was very casual and clear about what I was looking for. Jasmine helped me look at the popular gifts that fit with my budget and was quick to answer any questions I had along with pointing me to different pieces that my cousin may like. We went with a necklace & an initial with a heart which was super cute and the price was not bad at all. I was worried at the thought of my cousin not loving the gift, but Jasmine reassured me that we can get her a gift certificate which eased my nerves and helped me follow through without overthinking the transaction. I definitely plan to come back to get myself a gift, I loved seeing the return of the chunky charm bracelets & would love to come in and build one overtime with them. Thank you Jasmine for your patience, friendliness, and fabulous service!
• GF

  Geraldine Fabro

  Aug 20, 2025
  5.0
  Really great customer service! My cousins and I got matching cross bracelets. The bracelets are really dainty and fashionable.
• AT

  Alana Talley

  Aug 6, 2024
  1.0
  Customer service was horrible. The employee who helped me was extremely rude. I will be shopping online from now on.

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