Business Details
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Are you looking for a trusted jewelry exchange in Tustin, CA? Our jewelry exchange location specializes in selling engagement rings, diamond studs, and loose natural and lab diamonds. Whether you’re upgrading your collection, or searching for the perfect diamond, we offer a secure and professional environment tailored to your needs. Our expert team provides accurate valuations and ensures a seamless experience for customers looking to buy high-quality diamonds and fine jewelry. Visit us today to find the best deals on diamond studs, engagement rings, and more. Proudly serving Tustin, Santa Ana, Irvine, Fountain Valley, Orange, Anaheim, Garden Grove, Lake Forest, Huntington Beach, Westminster, Costa Mesa, Mission Viejo, Aliso Viejo, Rancho Santa Margarita, Laguna, San Juan Capistrano, San Clemente, Fullerton, Chino Hills, Corona, Lakewood, Cerritos, Long Beach, Los Angeles and Orange County, we offer competitive rates and an exceptional experience for those seeking natural diamonds and lab-grown diamonds.
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
The Jewelry Exchange in Tustin
15732 Tustin Village Way, Tustin, CA
92780, United States
Hours
Reviews
4.3
606 reviews
5 stars
460
4 stars
37
3 stars
10
2 stars
22
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of individuals like Mario, Ghadi, and DeeDee.
Product Quality
Customers expressed satisfaction with the quality and craftsmanship of the jewelry, highlighting beautiful designs and excellent value for money.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service, particularly regarding repairs and customer support, indicating inconsistency in service quality.
Communication Issues
Several customers reported problems with communication, particularly regarding order updates and follow-ups, leading to frustration.
- JGJasmine Garcia5 days ago5.0We had the pleasure of being helped by Andrew. He was so nice, knowledgeable, helpful, and funny. He helped me figure out what size my ring finger was. Asked what style we wanted and what kind of diamond we wanted. It was an amazing experience we laughed, we joked, and we bought some beautiful rings! They offer free sizing if it's one size difference so to get my rings sized is free! They have amazing service and it seems like the staff really gets along and want to be there. 10/10 would recommend for anyone looking for rings. They have rings for any budget. You won't be disappointed!
- JJJoy JohnsonDec 13, 20255.0This place is absolutely amazing! We had the pleasure of working with Mario during two of our visits. He is absolutely amazing and was incredibly kind, knowledgeable and patient with us as I tried on different wedding bands. He is incredibly personable and genuine. The Jewlery Exchange is amazing, and if you can, ask for Mario, he is the best!!! (he works on weekend)
- ABAmber BDec 9, 20255.0This review is long overdue, mostly because I can’t stop staring at my ring. I got both my engagement ring and wedding band here and had the best experience. I came in with my Pinterest inspo pics, as a girl does, and a few too many different ideas since I was very indecisive. The team was incredibly attentive, knowledgeable, and patient, which made the whole experience feel reassuring and comfortable. Anyone who has seen my ring is just as in love with it as I am because the beauty of the detail stands out immediately. The open basket setting displays the diamond from underneath, and the hidden halo adds a level of detail my Pinterest inspo pics could never. It really shows how they created a ring beyond what I could have imagined, and it feels completely my style. Tustin Jewelry Exchange is a trustworthy place to go for something this meaningful. I’m so proud of my ring and grateful for the experience. Nowhere else compares, highly recommend.
- LLLeah LaCroixDec 6, 20255.0Had the best experience shopping here! Andrew was an absolute sweetheart and pleasure to work with. Great prices and choices.
- CWCharles WeinsteinNov 25, 20255.0Easily the one of the best customer service I've encountered. I ordered the wrong ring and I needed it right away. It was not a problem canceling the order and reording the correct ring. Needing it right away I opted it fo next day delivery. To my surprise I got it the next day even though it was explained to me that it needed to be sized and then it would be shipped. After opening the box, the ring actually exceeded my expectations. From start to end I couldn't be more pleased.
Frequently Asked Questions About The Jewelry Exchange in Tustin
What are the regular store hours for The Jewelry Exchange in Tustin?
The Jewelry Exchange in Tustin is open Monday through Saturday from 10:00 AM to 5:00 PM, and on Saturday until 6:00 PM. It is also open on Sunday from 12:00 PM to 5:00 PM.
When are the online service hours available?
Online services are available Monday through Saturday from 8:00 AM to 5:00 PM. The service is closed on Sundays.
What types of pickup services does The Jewelry Exchange offer?
The store offers in-store pickup and curbside pickup services for customer convenience.
What are the hours for pickup services?
Pickup services are available Monday through Friday from 10:00 AM to 5:00 PM, and on Saturday from 10:00 AM to 6:00 PM. Pickup is unavailable on Sundays.
What payment options are accepted at The Jewelry Exchange?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, Travelers Check, and Visa.
What types of jewelry products can I find at The Jewelry Exchange in Tustin?
You can find rings, engagement rings, diamond studs, diamond solitaires, halo rings, and necklaces among other fine jewelry products.
Does The Jewelry Exchange provide jewelry repair and customization services?
Yes, services include ring sizing, custom jewelry creation, jewelry cleaning, diamond setting, and ring repair.
Is The Jewelry Exchange wheelchair accessible?
Yes, the store has wheelchair accessible parking, seating, and restrooms to accommodate all customers.
Can you recommend nearby places to eat around The Jewelry Exchange?
Nearby dining options include OC's Best Peter's Gourmade for American fast food, Peter's Gourmade Grill for Italian cuisine, The Hotspot Grill for Mediterranean dishes, Burns Road offering American and halal food, La Michoacana ice cream and Mexican food, and Mariscos Valencia for Mexican seafood specialties.
What other nearby amenities are convenient when visiting The Jewelry Exchange?
Nearby amenities include gas stations like Tustin Market and Fuel and Shell, convenience stores such as 7-Eleven, beauty services at Amigos Barbershop, and entertainment at Exodus Escape Room.