Michael Kors Outlet

Reviews

• KO

  Kristine Ohno

  1 day ago
  5.0
  Rebecca, help me today and she was amazing. She went above and beyond and took care of my order over the phone and she got it sent out to my daughter immediately.. It will be there tomorrow. I'm so happy and grateful. I'm definitely doing more shopping with Rebecca at Michael Kors.
• KS

  Karan Sood

  Apr 8, 2026
  1.0
  I had a very disappointing experience at a Michael Kors store due to an employee named Marrisa I went in for a simple exchange, but instead of processing it correctly, she voided my entire transaction—even though I had used my birthday reward coupon on that purchase. Because of her mistake, I lost my reward, which can only be used once. What made the situation worse was the lack of professionalism. I was made to wait in the store for almost an hour with my two toddlers and infant, only to be told at the end that she couldn’t help me and that I would need to contact customer care myself. She even refused to call customer service or offer any real assistance. When I asked for a manager, she said the manager was not there and told me, “I became the manager,” which was shocking and unprofessional. She did not acknowledge her mistake or apologize at any point. I am a Red Carpet member and have always loved the brand and its products, but this experience has completely changed my perception. Because of this incident, I would not consider visiting this store again. I’ve had much better experiences at Coach stores, where the staff are consistently polite, helpful, and professional. Very disappointed.
• ER

  Erica Rocha

  Jan 22, 2026
  5.0
  I absolutely love the energy in this store! Always so welcoming, inviting and soo friendly.. non judgemental whatsoever! HUGE THANKS to ELIZA !!!! She was so helpful and so patient with me. She went the extra mile to make sure I was satisfied with my purchase and gave me options and suggestions. I absolutely loved her customer service!!! Thank you!!!!
• CB

  Cesar B

  Dec 20, 2025
  1.0
  My experience at Michael Kors was disappointing due to the consistently rude and unprofessional behavior of the staff. Their lack of courtesy and customer service standards made my visit unpleasant. Elizabeth was the sole exception—she was professional, attentive, and demonstrated the level of service expected from the brand. I doubt I will return to this store.
• NG

  Natalie Gutierrez

  Dec 20, 2025
  1.0
  If I could give zero stars I would. I ordered boots IN THE STORE and had them shipped to me. I went back to the store to get just a bag so I could gift them. They were SO RUDE and told me only I I purchased in the store. I did purchase in the store and they refused to give me a bag. I even offered to pay for it. They were really rude. Coach and Kate spade have way better associates.