Brand Certified
JCPenney
4.3(1327 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
21840 S Hawthorne Blvd, Torrance, CA
90503, United States
Certified by JCPenney • Mar 01, 2026
(310) 371-6577
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ca/torrance/clothing-stores-torrance-ca-1811.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Torrance, CA location nearby Gardena and Long Beach offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.3
1,327 reviews
5 stars
778
4 stars
312
3 stars
142
2 stars
30
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff provided excellent service while others were rude or unhelpful.
Product Selection
Customers noted a lack of variety in certain areas, but some appreciated the improved fashion offerings.
Store Condition
Feedback indicated issues with cleanliness and organization, particularly in fitting rooms and restrooms.
Checkout Experience
Long wait times at checkout were frequently mentioned, with calls for more cashiers to be available.
Value for Money
Many customers found good deals and appreciated the affordability of products.
- LLLiamFeb 25, 20265.0Department store in Torrance
- DSDominic SanchezFeb 17, 20261.0This place is terrible, their customer is awful. I bought jewelry from them and their warranty program is such a pain to deal with. The turn around time on getting jewelry back is terrible and they will mess up on repair and tell you to send back which will prolong the process. I wish I had never bought anything from here.
- BIBeshoy IskanderJan 21, 20261.0Poor customer service, had to wait for a long time in the jewelary store without a good explaination.
- MDMelissa DuranDec 21, 20251.0I had a very uncomfortable experience at this JCPenney. My mom and I were followed all the way out the door by staff, which made it very clear they thought we were stealing even though we absolutely were not. Being followed like that felt embarrassing and unfair. No questions were asked or handled the situation professionally. Instead, we were made to feel suspected and judged for no reason. Customer service should make people feel welcome, not uncomfortable or accused. This experience really ruined our visit, and I don’t think we’ll be returning to this location.
- BSBen SegalDec 12, 20255.0I had an absolutely outstanding experience at the JCPenney on Hawthorne Blvd in Torrance, thanks entirely to Lupe at the register. She was warm, attentive, and genuinely kind from start to finish — the kind of cashier who makes you feel welcome the moment you step up. What really made the experience special was that Lupe surprised us with a mystery sale coupon we didn’t even know existed. She took the extra time to apply it and made sure we got the best possible deal, resulting in significant savings on our purchase. It wasn’t rushed or transactional — it felt thoughtful and intentional. Retail interactions like this are rare, and Lupe is a perfect example of how great customer service can completely change the tone of a shopping trip. JCPenney is lucky to have her. We’ll absolutely be back, and I hope she gets the recognition she deserves. Thank you, Lupe, for turning a regular shopping trip into a genuinely great experience.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Torrance offer?
JCPenney offers a variety of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Where is the JCPenney store located in Torrance?
The JCPenney store is located at 21840 S Hawthorne Blvd, Torrance, CA 90503 in the Del Amo Center.
What are the JCPenney Torrance store's hours of operation?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Torrance offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup options for customers.
What payment options are accepted at JCPenney in Torrance?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney Torrance location wheelchair accessible and equipped with public restrooms?
Yes, the store has wheelchair accessible entrances and public restrooms available.
Are there any beauty-related services or stores near JCPenney Torrance?
Yes, nearby beauty-related places include SEPHORA inside JCPenney, Bath & Body Works, Sola Salon Studios, and DEIA Aesthetic Studio, perfect for skincare and makeup needs.
What dining options are available near JCPenney in the Del Amo Center?
Nearby dining options include Cinnabon for bakery and coffee, Stone Oven Mexican Restaurant, Wetzel's Pretzels for snacks, and Outback Steakhouse for bar and grill cuisine.
Can visitors find other shopping options near JCPenney in Torrance?
Yes, shoppers can explore Marshalls, Victoria's Secret & PINK, Icing, Pandora Jewelry, Purple Mattress, and GNC among others within the Del Amo Center area.
Does JCPenney offer professional services nearby?
Yes, JCPenney Portraits offers professional event photography services near the main store at Del Amo Center.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website