American Eagle Outfitters in Thousand Oaks, CA is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made to take and make your own. We fit everyone. Visit your local American Eagle Outfitters at 460 West Hillcrest Dr today.
Sadly customer service is NOT what it used to be. A cashier told me defiantly that aerie can only accept returns with a physical receipt. Cannot look up by emailed receipt, phone nunber; aerie app etc. Not true: its not the early 2000s. After she buzzed her manager, her boss said yes, they can look up by my phone number etc. When i politely asked to speak to a manager the manager grimaced at me while i spoke and kept cutting me off saying the cashier was new and not thoroughly trained. Yikes!
AA
AJ
Oct 11, 2025
5.0
this review is for Zen. He went above and beyond to help me with my purchase. He was very professional and kind. He was also knowledgeable and able to answer all of my questions. He provided me with excellent customer service.
JB
Jade Baumgartner
Sep 29, 2025
1.0
Worst customer service ever. I was told by a salesperson that I could return brand-new underwear if needed. When I came back, the manager refused to accept the return, did not offer any solution, and was extremely rude. On top of that, the staff was the worst I’ve ever encountered — sloppy, slow, and made the entire experience very uncomfortable.
LL
Lea Lea
Jan 16, 2019
5.0
My favorite place to shop!!!
I'm sooo enthusiastic about the return of AE and Aerie to our TO mall!!
KN
Kerry J Nelson
Dec 18, 2018
5.0
Love this shop. I can always find something here. The staff is helpful and friendly, not pushy. Great prices, too.
Frequently Asked Questions About American Eagle & Aerie
What are the opening hours of American Eagle & Aerie in Thousand Oaks?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sunday.
Where is American Eagle & Aerie located in Thousand Oaks?
It is located at 460 West Hillcrest Dr, Space T10, in The Oaks shopping center, Thousand Oaks, CA 91360.
Does American Eagle & Aerie offer in-store pickup or delivery services?
Yes, American Eagle & Aerie offers in-store and curbside pickup, but does not provide delivery services.
What types of products can I find at American Eagle & Aerie in Thousand Oaks?
You can find women's and men's clothing, jeans, t-shirts, pants, shorts, tops, poloes, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, fragrance, bras, underwear, sleepwear, swimwear, and yoga pants.
What payment options are accepted at American Eagle & Aerie?
The store accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
What brands are featured at this American Eagle Outfitters location?
This location features American Eagle Outfitters and Aerie brands.
Is there a Facebook page to follow American Eagle & Aerie in Thousand Oaks?
Yes, you can visit and follow their Facebook page at https://www.facebook.com/115225555199598.
What are some nearby places of interest to American Eagle & Aerie in The Oaks?
Nearby places include Wetzel's Pretzels for a quick bite, T-Mobile for mobile phone needs, and Hair Society Salon for beauty and hair services. These can be convenient to visit before or after shopping.
Are there other clothing and fashion stores near American Eagle & Aerie in The Oaks?
Yes, nearby clothing and fashion stores include Vans, Express, PacSun, Zumiez, and Charming Charlie, providing a variety of styles and accessories for shoppers.
What nearby services can complement a visit to American Eagle & Aerie in Thousand Oaks?
You can access nearby services such as salon and beauty treatments at Salon Republic, medical spa at Conejo Valley Medspa, and community pet services at Paw Works.