American Eagle & Aerie

Reviews

• JK

  Jamie Koger

  Dec 10, 2025
  1.0
  Sadly customer service is NOT what it used to be. A cashier told me defiantly that aerie can only accept returns with a physical receipt. Cannot look up by emailed receipt, phone nunber; aerie app etc. Not true: its not the early 2000s. After she buzzed her manager, her boss said yes, they can look up by my phone number etc. When i politely asked to speak to a manager the manager grimaced at me while i spoke and kept cutting me off saying the cashier was new and not thoroughly trained. Yikes!
• AA

  AJ

  Oct 11, 2025
  5.0
  this review is for Zen. He went above and beyond to help me with my purchase. He was very professional and kind. He was also knowledgeable and able to answer all of my questions. He provided me with excellent customer service.
• JB

  Jade Baumgartner

  Sep 29, 2025
  1.0
  Worst customer service ever. I was told by a salesperson that I could return brand-new underwear if needed. When I came back, the manager refused to accept the return, did not offer any solution, and was extremely rude. On top of that, the staff was the worst I’ve ever encountered — sloppy, slow, and made the entire experience very uncomfortable.