The Brick and The Brick Outlet

Reviews

• MA

  Marianne Anjum

  6 days ago
  5.0
  I would like to express my sincere appreciation to Sunny for his patience, excellent customer service, and dedication to helping us find the best products. He consistently ensures that our orders are handled efficiently and that deliveries arrive as quickly as possible. Thank you, Sunny, for your outstanding support and commitment to customer satisfaction!
• TS

  Tom Saretsky

  Oct 4, 2026
  5.0
  Our experience today was the most enjoyable furniture shopping experience we’ve ever had. Our sales associate was gentle, welcoming, non-pressuring, knowledgeable and highly in-tune with our needs and wants.
• EP

  evelen petres

  Oct 3, 2026
  1.0
  This is the second time we’ve had this exact same experience with The Brick, and at this point it feels completely unacceptable. The first time, we had a warranty worth over $500. We tried repeatedly to get help while the warranty was still active. We called, left voicemails, and went into the store, but nobody actually followed through. We were told someone would call us back they never did. When we went into the store, the manager wasn’t there. Now it has happened again, this time with a warranty worth over $230. Same story: we call, leave messages, and are told someone will call us back. Nobody does. We go into the store and the manager isn’t there. We keep trying to get someone to deal with the issue, and eventually, when we finally speak to a manager, we’re told: “Sorry, the warranty is expired. We can’t help you.” How convenient. A warranty is completely useless if customers cannot actually get service while the warranty is active. We have made multiple attempts to contact them and get help, only to be ignored until the warranty expires. After having this happen twice, involving more than $730 in warranty value, it honestly makes us question whether this is just terrible management and customer service or a business model where customers are left waiting until their warranties expire so the company doesn’t have to honour them. And honestly, this place has been a complete shit show since the last manager passed away. The level of customer service has gone downhill, and nobody seems willing or able to take responsibility when customers need help. We’ve had enough. We’re taking our money elsewhere. There are plenty of other businesses that will appreciate our business and, more importantly, actually stand behind the warranties they sell.
• TP

  Trevor Peters

  Oct 2, 2026
  5.0
  Samuel was fantastic to work with. He took the time to understand exactly what we needed and worked with us to ensure we received the best possible price. We really appreciated his professionalism and dedication throughout the process.
• DB

  Debbie Bodnarchuk

  Sep 30, 2026
  5.0
  As we entered the store we were met by a friendly sales person that was easy to understand and helpful with questions but not pushy. We wanted to do some comparison shopping but ended up back at the store to order our purchase from the person we initially talked with.

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