Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Santa Rosa, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Product Selection
Customers noted a good variety of products, especially in clearance and specific departments, though some expressed disappointment with limited inventory in certain sizes.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Pricing
Customers appreciated the competitive pricing and frequent sales, making it a favorable shopping destination for budget-conscious shoppers.
Navigation Issues
Some customers reported difficulties with store navigation and signage, suggesting improvements are needed in this area.
JE
Jadd E
1 day ago
5.0
We love going there as it reminds us of the pass of being able to go to a mall and enjoy looking around. The prices at JCPenney.
VR
Verónica Carrera del Río
Dec 31, 2025
5.0
A lot of options of clothing and great service
DR
Denise Reed
Dec 29, 2025
5.0
Sarah in the returns department was extremely helpful yesterday. I was very impressed with her customer service skills, which is difficult to find these days. She deserves a raise!
DL
Donald Lynne
Oct 26, 2025
4.0
When you can find a staff person they are friendly and helpful. The store was clean and professional looking.