DXL Big + Tall

Reviews

• LK

  Lou Kirk

  5 days ago
  5.0
  I had a fantastic experience at DXL thanks to Tricia. From the second I walked in, she was incredibly friendly and genuinely helpful. I usually dread the high-pressure sales tactics at clothing stores, but Tricia made the entire process uncomplicated, stress-free, and personal. I will definitely be a return customer. If you want a perfect shopping experience without the 'hard sell,' ask for her!"
• JF

  Jesse&Taylor Fox

  Jan 3, 2026
  1.0
  Have been shopping here for years with my husband and have always had a good experience. But today, there was a price discrepancy and we just wanted to understand where the difference happened. We were treated like complete trash by the woman there I believe is Tricia? Not sure on her name but she had a terrible attitude the moment we stepped into the store, greeted other customers with a smile but when it came to us we were clearly a burden. I couldn’t believe this experience from someone who also works in customer service I would NEVER speak to a customer the way she did and straight up argue over something we just wanted clarity on. As soon as we got an answer to our question we understood and paid, like hello??? We just wanted to understand. She even Threatened to close the store because we questioned something and got flustered because I called her out on her shitty customer service skills. To the woman : It’s your job, you choose to work there so don’t be mad when you actually have to lift a finger in a job with very little physical activity. God forbid someone questions something because we were verbally told something different than what was presented. You should not be working in customer service if you can lose your cool and become easily frustrated in minor situations. It’s very apparent you hate your job so maybe that’s a personal problem you shouldn’t take out on customers. You are rude, and have a terrible attitude. Doesn’t matter if the customer is wrong you try to help and bring clarity into a situation but you couldn’t do that, you chose to argue and be rude with a monotone tone and disgusting look in your face. We all have bad days but you need to separate that from your job. You’re a grown woman. Do better.
• MM

  Michael Murphey

  Nov 15, 2022
  5.0
  The woman who assisted me was excellent. Very helpful and friendly. Five stars for sure!

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