Experience the innovative design of Oakley at the Oakley Store at Third Street Promenade. Oakley redefines products by disrupting what's expected in our eyewear, apparel, tactical bags, watches, and more. We create products to inspire, that are proven by world-class athletes, yet are equally worn by all who join us. Visit an Oakley Store and experience our belief that, "If it's not good enough for the world's best, it's not good enough".
Had a great experience here today with Brett! I have shopped here for years - this location has made a loyal Oakley customer out of me 😎
RR
Rocky Road
Feb 7, 2026
1.0
John (middle aged, 5'4, beard with glasses) - Fragile ego escalated a non-issue/simple exchange.
Brett, the store manager, raised his voice and remained confrontational throughout the interaction rather than doing what leadership should do — listen, assess, and work toward understanding.
I came in expecting a routine exchange and instead encountered an immediate wall of defensiveness from both the supervisor, John, and the store manager, Brett.
John started in a condescending tone, said the missing outer box meant an exchange wouldn’t happen, and repeatedly suggested the glasses had been worn and damaged. Brett then took over and pointed to what he claimed was a scratch before anyone tried the most basic step of cleaning the lens.
I asked them to wipe it with solution before accusing me. Instead, the questioning continued and the situation felt more like an interrogation than customer service.
John stood nearby staring at me and at times laughing, while both he and Brett spoke in a way that felt openly dismissive. With two members of management aligned against me, it was clear my explanation didn’t matter.
I told Brett his approach felt aggressive. John immediately responded that I was the aggressive one, and Brett denied being confrontational. Other customers in the store appeared visibly uncomfortable watching it unfold.
Only after the lens was finally wiped did it become clear the mark was a smudge.
Even after being proven wrong, the tone never reset.
I left surprised at how quickly management chose blame over a simple verification that would have prevented the entire incident.
ON
oleg nykolyshyn
Dec 28, 2025
5.0
Everything was great. Super friendly and awesome staff, helped me really quickly find what I needed
VS
Van Scott
Dec 27, 2025
5.0
Danya, the in-store Oakley optometrist, was great. I can't wait until my prescription Oakleys are ready for me to use while cycling.
RC
Randy Childs
Dec 15, 2025
5.0
Danya who does all the in store prescriptions is a rock star!
I would highly recommend Oakley Santa Monica!
What are the Oakley Store hours at 1350 3rd Street Promenade in Santa Monica?
The Oakley Store is open from 10:00 AM to 7:00 PM Monday through Thursday, 10:00 AM to 8:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Where is the Oakley Store located in Santa Monica?
The Oakley Store is located at 1350 3rd Street Promenade, Santa Monica, CA 90401, in the Third Street Promenade area.
What types of products can I find at the Oakley Store on Third Street Promenade?
You can find innovative eyewear, apparel, tactical bags, watches, and more, all designed to inspire and proven by world-class athletes.
What payment options does the Oakley Store accept?
The Oakley Store accepts American Express, Cash, Discover, MasterCard, Travelers Check, and Visa.
Can I visit the Oakley Store online?
Yes, you can visit the Oakley Store online at https://stores.oakley.com/us/ca/santa-monica/1350-3rd-street-promenade.
What are some nearby shops to the Oakley Store in Third Street Promenade?
Nearby shops include Puma (shoe and clothing store), Zara (mens clothing and department store), and Patagonia (outdoor gear and sportswear).
Are there any nearby places to get coffee near the Oakley Store?
Yes, Starbucks is nearby, offering coffee and a place to relax before or after your shopping visit at Oakley.
What restaurants are close to the Oakley Store for dining options?
Nearby dining options include Trimana (American restaurant and cafe), Carlo's Bakery (bakery and cupcake shop), and Piazza Trilussa (Italian and pizza restaurant).
Can I find other sportswear stores near the Oakley Store at Third Street Promenade?
Yes, sportswear stores nearby include Adidas Sport Performance, Dodgers Clubhouse, and Wilson, all great for sports gear and apparel.
How can I contact the Oakley Store at Third Street Promenade?
You can contact the Oakley Store by phone at +1 310-260-3962.
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