Express

Reviews

• EL

  Ekaterina Litvinova

  Mar 15, 2026
  1.0
  I drove from Palo Alto specially to the Express store at Westfield Santa Clara; both the website and Google Maps say the store is open until 9 PM. I arrived around 8:20 PM, picked several items, and at 8:30 PM went to the fitting rooms. Employees blocked the entrance and said the fitting rooms were closed, even though a couple had just been allowed in right before me. Two employees exchanged looks and laughed during the interaction, which felt humiliating. I asked to speak with the manager, Ozzy Gallegos. He simply repeated that fitting rooms close at 8:30 PM. He did not apologize and made no effort to resolve the situation or help the customer. If fitting rooms actually close at 8:30 PM, then the store hours online should reflect that. Also, when employees see a customer already shopping and selecting items before closing, basic customer service would be to invite them to the fitting room and say something like: “Sorry, there isn’t time to keep browsing, but you can try on the items you already selected.” Extremely disappointing and unprofessional customer service.
• EB

  ekta bedi

  Jan 24, 2026
  5.0
  A go to place for me for the last two decades..I was upset when they had to shut down the women section but glad it reopened as online shopping isn't the same. they give the best fit and style..esp for business casuals..I recently had an issue with one outfit and it was handled very professionally.
• UK

  Udit Khanna

  Aug 8, 2025
  1.0
  There is a reason Express had to file for bankruptcy and had to close down so many stores. I received an item after 10 days of placing the order, pretty slow even for ground shipping. On top of that, the store didn’t accept the return because it was out of 30 day return window which starts from the day you place the order. The quality and style of clothes has also gone down hill. I used to be a frequent customer but will not shop from here again.

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