Steve Madden

Reviews

• GT

  Gloria Taina

  Dec 10, 2025
  1.0
  Very poor customer service. The staff is mean, rude and unwelcoming which is quite unfortunate. they made me feel so uncomfortable that I just ended up leaving without buying anything. Will be making a formal complaint because it’s unacceptable.
• JA

  Jocelyn Andres

  Dec 10, 2025
  1.0
  I love Steve Madden shoes but this store is awful. The girls they hire have the worst attitude. As if Steve Madden was so high luxury to warrant that kind of snobbery. Never welcoming as you come in, actual glaring at you as you approach them, and dont acknowledge until a long time has passed. They seem annoyed when you ask them for shoes in your size. I didn’t think the shoes I tried were right for me. So I walked to the front to return them, and as I walked to the front these white girls were just huddled together ALL of them glaring at me. Not a smile, just a blank stare. As if my mere presence alone bothered them. And I’ve noticed this over the past few years. lol different group of girls but the same problem. It really almost makes the shopping experience here entirely miserable. It was giving racism. Yikes Steven Madden. Do better. Until then, I will spend my money literally anywhere else.
• JC

  Jordan Conto

  Nov 23, 2025
  5.0
  I had the pleasure of being assisted by Sylvia last night, and I cannot speak highly enough of the exceptional service she provided. Sylvia was absolutely fantastic and truly made my entire experience. Despite the hectic holiday shopping environment and several customers simultaneously demanding her attention, she remained calm, kind, and completely professional. What impressed me most was her ability to give each person the same level of patience, care, and genuine attentiveness, no matter how chaotic the situation became. She handled every interaction with grace and a positive attitude, ensuring that no one felt rushed or overlooked. Employees like Sylvia make a world of difference. Her dedication, warmth, and professionalism set a standard that should be recognized and celebrated. I left with not only what I needed, but with an appreciation for the outstanding service she provided. Thank you again Sylvia! I will definitely be back.
• AC

  AALIYAH CABONCE

  Sep 22, 2025
  5.0
  I walked in not expecting to buy anything and walked out with the cutest boots. The staff in the store, Joclyn and Sylvia, were very welcoming. Sylvia was very accommodating despite the store being busy and took the extra time to help me with my countless requests. I think I got a decent price on my shoes, too! Thank you so much!
• AH

  Allison Henson

  Sep 15, 2025
  5.0
  had a great experience here! silvia helped me out right before their closing time, which she really did not have to do, so i appreciate that :-) got leg warmers and cute boots. thanks!

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