Question 1

Does the Westfield Valley Fair location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Westfield Valley Fair location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Westfield Valley Fair location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Westfield Valley Fair location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at Kate Spade in Santa Clara?

Accepted Answer

Kate Spade offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, blending joy and modern sophistication.

Question 8

Where is the Kate Spade store located in Santa Clara?

Accepted Answer

The store is located at 2855 Stevens Creek Blvd, Space # 1053, Santa Clara, CA 95050 inside Westfield Valley Fair.

Question 9

What are the store hours for Kate Spade at Westfield Valley Fair?

Accepted Answer

Kate Spade is open daily from 10:00 AM to 9:00 PM, with some extended holiday hours and closures on specific dates like November 27 and December 25.

Question 10

Can I return online purchases at the Kate Spade Westfield Valley Fair location?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at the Westfield Valley Fair Kate Spade specialty shop, excluding airport and department stores.

Question 11

Does Kate Spade accept Klarna as a payment method in-store?

Accepted Answer

Yes, customers can use the Klarna digital credit card via Apple Pay or Google Pay if the store accepts these contactless payments.

Question 12

How can I pick up my buy online pickup in store (BOPIS) order at Kate Spade?

Accepted Answer

You'll receive an email when your order is ready, typically within three hours. Bring your order confirmation and valid ID to the checkout counter, and your order will be held for 48 hours.

Question 13

What nearby stores can I visit along with Kate Spade for more fashion options?

Accepted Answer

Nearby you can visit TALBOTS, Aritzia, White House Black Market, Versace, and OAK + FORT for additional women's and men's clothing and fashion accessories.

Question 14

Are there other jewelry stores near Kate Spade at Westfield Valley Fair?

Accepted Answer

Yes, Blue Nile, Ben Bridge Jeweler, and Davidson & Licht are close by for a variety of jewelry shopping options.

Question 15

Where can I grab a quick snack or treat near Kate Spade at Westfield Valley Fair?

Accepted Answer

Wetzel's Pretzels and Pinkberry are nearby options for pretzels and frozen yogurt or ice cream, perfect for a break during shopping.

Question 16

Is parking available near the Kate Spade store in Westfield Valley Fair?

Accepted Answer

Yes, the Valley Fair Parking Lot is nearby, providing convenient parking options for shoppers visiting Kate Spade and surrounding stores.

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