Christian Louboutin Santa Clara

Reviews

• LP

  Love Preet

  Mar 3, 2026
  1.0
  I am not satisfied with their after service because i had an issue with the pair of shoes which i bought from them . Initially they told me that they gonna fix that within 2 weeks but today when i went to their store after a month they started making excuses and later on i was told that i will get my shoes back with 2or 3 months which is not a appropriate way to deal with a customer.
• AM

  Aili McGregor

  Jan 28, 2026
  5.0
  This boutique has EXCEPTIONAL service: ask for Jack or Hieu Dao. Jack and Hieu Dao are the most lovely and helpful of people, and they go above and beyond in every aspect of client service. They're incredibly patient (especially when asked to bring out 4 different sizes in 4 different kinds of shoe), knowledgeable about all of Louboutin's offerings including made-to-order shoes, and they never create any kind of pressure to buy in the way that many other luxury salesmen do. I was lucky enough to meet them after having purchased just one pair of Louboutins in my lifetime (I was NOT a high-spend client), and have since purchased many more as a direct result of their care and attention. Jack and Hieu Dao have located pairs of heels for me that couldn't be bought or ordered anywhere else, have stored boots I ordered to the store while I was away for months traveling, and have been steadfast guides in sizing and selection. In this boutique, you are treated like family. I am moving out of the Bay Area next year, but rest assured that I will fly back out to Santa Clara anytime I need to purchase Louboutins-- just for the service.
• NK

  Nashita Khandaker

  Jan 24, 2026
  1.0
  Just close this down. Terrible service the associates have no idea what they are doing or why they are there.
• AH

  Anzo H

  Jan 20, 2026
  1.0
  I have been a customer at the specific location several times, I went in recently to look at a specific pair of shoes. I asked the sales associate if I could try them on. We waited for a good 45 minutes with no sign of her.. we decided to leave and told the cashier we had been waiting for a long time just to try on some shoes and she should probably check on her associate. It’s a bit ridiculous the audacity that some of these sales associates are so snobby — yet they’re the employee, working retail and when coming to such a high end store you expect a high end experience, being greeted when entering the store, communicating with customers. Not just leaving them waiting around.
• HS

  Haj S

  Dec 28, 2025
  1.0
  The fact that this is a designer store, the level of service should be much higher not comparable to a basic clothing store in the mall. From the start, there were very few customers but me and husband weren’t even greeted and I had to walk up to someone myself. I asked for a specific pair and she brought me a different shoe but in my head I thought this was the black 100mm height I asked for so I won’t doubt they would bring something else but instead I was repeatedly given 120 mm, which runs very small, while the 100 mm runs very big. When I asked for my size in the 100 mm, they placed an order in the size that would work for a 120 mm but was obviously too big for the 100 mm. As I was waiting for my shoe to arrive, I went next door to Nordstrom and tried 8 and they fit me perfectly and they were a lot nicer but I wanted to go to the flagship store because as a girl you want the whole experience to feel magical! As an employee basic product knowledge and small talk with a client is a key, rather than making the whole process a continuing battle for sizing going back and forth from my house to the store which is an hour away and in the end they ask to build a clientele profile but it’s seems pointless. By the third visit, I was being told by the Asian man to not bother getting 8 it will be too tight but when brought it out finally that was actually my correct size. I told him that’s my original size and you guys have been saying these specific shoes run big and 81/2 pops off the heel. When I finally wore the 8 he say to the other girl just let her try whatever size she wants!? I overheard other customers asking to speak to specific staff members because they wanted to return their shoes due to poor fit. I came in for the first time because my husband brought me as an anniversary gift but the entire experience turned into a frustrating hassle instead of something enjoyable. I will keep my pair of heels because I love Louboutins but I wouldn’t recommend coming here for the first time. I will say in the end I finally got my dream pair all thanks to Catherine who I met on my last visit. She’s a wonderful girl who has a pure heart and really felt like a friend yet so very informative and professional. I hope she becomes manager and teaches everyone a lesson.

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