BOSS Store - Valley Fair

Reviews

• JA

  Jeremiah Alvernas

  Jan 4, 2026
  1.0
  Very rude workers at the store did not help me at all I’m very disappointed I would not recommend buying from this store
• VV

  Victoria

  Dec 27, 2025
  1.0
  I purchased a pair of shoes online and attempted to return them in store. The shoes were never worn—only tried on once, which resulted in minor marks/dust on the soles. Despite this, the associate refused to listen and insisted the shoes were worn and could no longer be resold. This was by far the worst merchandise return experience I’ve ever had at a brand-name store.
• A

  عبدالمحسن القعود

  Nov 9, 2025
  5.0
  Best service
• DM

  D Moon

  Oct 31, 2025
  1.0
  I had requested a specific suit displayed in the store, but the suit I received was different from the one I selected. I did not realize the difference and proceeded to check outs. Later, when I came to pick up the suit, I acknowledged the difference and requested to exchange the suit. However, although the staff acknowledged that a mistake had been made, yet I was informed that a refund could not be issued because the suit had already been altered. While I understand that alterations typically make returns more complicated, this situation arose entirely due to an error on the store’s part, not mine. Despite admitting the mistake, no meaningful remedy was offered. Only after I asked for some form of resolution was I offered a 5% discount of new suit, which felt dismissive, especially considering that the same brand offers a 10% discount throughout via its online mall. The total cost of the suit was approximately $1,200, and I had to purchase new suit from different place which costs me total of around $2100 and am now left with a suit I cannot wear. This experience was deeply disappointing, particularly because I previously had an excellent experience at Hugo Boss Utah location, where the staff were attentive, professional, and ensured customer satisfaction. Unfortunately, this recent encounter fell far short of that standard and I will not return to this location.
• PK

  Praphull Kumar

  Oct 26, 2025
  5.0
  We purchased two tuxedos and two suits within six months of visiting this store. We had an exceptional shopping experience. Both Jesus and Sharad were incredibly helpful and passionate about fashion. They provided valuable assistance in styling our outfits. If you ever find yourself at this store, please don’t hesitate to ask for their help. Thank you, Jesus and Sharad, for your exceptional service.