ALO

Reviews

• JJ

  Jessica June

  Feb 6, 2026
  1.0
  You’re better off buying from Alo online — the staff at this location incredibly rude. I understand not having the patience for customers after a long day, and I personally have a high tolerance for bad customer service since I’ve done my time in those positions, but I only said ‘thank you’ politely to the girl working the fitting room and got a silent stare. Like, girl??? Sorry I had the audacity to step into your place of work where you’re WORKING. Alo corporate needs to address this because their employees’ attitude, based off the rest of these reviews, is turning people away.
• PZ

  parisa hossein zadeh

  Jan 27, 2026
  1.0
  We visited the Alo store at Valley Fair Mall to exchange a jacket for a different size. We had my receipt, and the purchase was clearly verified. One store associate initially confirmed that the exchange would be fine after checking the receipt. After I tried the jacket on in the fitting room and returned to complete the exchange, a different associate told us they would not honor it. The explanation kept changing: first, it was “just past 30 days,” then we were told that because the item was originally purchased at 30% off, we would have to pay the full price difference, which was never communicated at the start. We asked to speak with the store manager, Max Montoya, hoping for a reasonable resolution. Unfortunately, the interaction became even more uncomfortable. He stated he “couldn’t authorize” the exchange and, after we calmly asked for help multiple times, he actually said he “didn’t want to help us.” His tone was dismissive and unprofessional. He even resisted giving us his name, which we eventually had to press for. This was my first experience with the Alo brand, and it left me feeling uneasy and extremely disappointed. The lack of consistency, unwillingness to help, and rude attitude—especially from a store manager—was unacceptable. This is not the level of service we would expect from a premium brand. Very poor customer service, and sadly not a great introduction to Alo.
• SS

  Sunny Sunny

  Jan 4, 2026
  1.0
  Terrible customer service, female manager was the worse sale I have ever seen. I brought the cloth to return that I purchased in LA only 3 days ago. She told me I was lying and might worn already with her creepy smiling face. Even told customer that trying to hassle the store. I can’t believe she can work at Alo and not get reported! I would never go here again! I also don’t want to buy Alo anymore because how is possible the famous chain shop has no training and such bad attitude at all!
• SK

  SSS KKK

  Dec 1, 2025
  2.0
  I’m honestly shocked by how unpleasant the checkout girls were today — though I guess it explains the 2.5 stars. I came in just to return a few online items, and was greeted with the coldest, most unwelcoming looks from the two girls at the counter 🐍🐍. The one processing my return started picking at “lint” on an item that was barely even tried on, doing it slowly and theatrically while I stood there waiting — with a line of about five people behind me. The whole thing felt petty, passive-aggressive, and completely unnecessary. The experience left me genuinely uncomfortable. At this point, Alo isn’t just known for declining product quality — apparently the customer service and employee training are on the same downward trend. Wearing a logo doesn’t give anyone an excuse to treat customers like this. A little basic respect would go a long way. I’ve heard stores can remove 1-star reviews, so I’m giving it a 2. But honestly, it deserves a 0.
• LJ

  liu jiaqi

  Nov 29, 2025
  5.0
  Today, I was at the mall when an active shooter incident happened. I took shelter in an ALO store, and the store associate immediately stepped up to protect everyone who walked in. They stayed extremely calm and gave us clear, reassuring instructions in a moment of real fear. They helped us move into fitting rooms for cover, then guided a group of us into the dressing room and had us wait safely inside a locked area. When it was secure to evacuate, they organized the group and led us out through the emergency exit and directed us to the emergency escape exit. Their awareness, leadership, and care for strangers in a life-or-death moment were truly impressive. This was not just customer service — it was real courage and humanity. Because of their quick thinking, composure, and guidance, we were able to get out safely. Please recognize these associate — they protected real lives today, and I’m extremely grateful. ALO should be proud to have people like them on the team.

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