Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO Store brings creativity to life for kids and kids-at-heart! Find a huge selection of LEGO sets and get expert gifting advice from our knowledgeable Brick Specialists.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
The LEGO® Store Westfield Valley Fair
2855 Stevens Creek Blvd, Santa Clara, CA
95050, United States
Hours
Reviews
4.6
596 reviews
5 stars
432
4 stars
118
3 stars
31
2 stars4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers consistently praised the staff for being friendly, helpful, and knowledgeable about LEGO products.
Product Selection
While many customers appreciated the variety of LEGO sets available, some expressed a desire for a broader selection, particularly in specific categories.
Customer Service
Overall, customer service was highlighted positively, with several instances of staff going above and beyond to assist customers.
Store Experience
The store environment was described as fun and engaging, making it a popular destination for both children and adults.
Pricing Concerns
Several reviews noted that prices are perceived as high, which may deter some customers.
- JIJenn IrwinNov 5, 20255.0Always fun to go into this store. Every person this LEGO store hires is kind, knowledgeable and excited about their product. It is nice to be with like minds.
- AFAndreas FichterNov 3, 20255.0I have gone there for what felt like a billion times and spent in total $5,000. Lots of those times I have bought the pick a brick boxes but I wish that they would have a better selection especially window panels and light stone grey profile bricks. The employees are really nice and very helpful.
- SSScottOct 31, 20255.0It’s a Lego store. Of course it’s 5 star.
- ASAmtoj SandhuOct 14, 20255.0Great products. Amazing staff. For all ages. A great environment overall. The prices are high though.
- TSTanner SabolSep 29, 20255.0Workers are always so nice and friendly and excellent selection of sets all the time
Frequently Asked Questions About The LEGO® Store Westfield Valley Fair
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I sign up for the LEGO VIP Program at The LEGO® Store Westfield Valley Fair?
You can sign up for the LEGO VIP Program by visiting our store and asking a Brick Specialist to assist you. After signing up in-store, you will receive emails to complete your registration and access your VIP digital card.
How do I redeem my LEGO VIP Points?
Once you've earned VIP Points, visit your VIP account on LEGO.com to redeem vouchers for online or in-store shopping.
Does the LEGO store price match other retailers?
No, the LEGO Store offers fair and consistent pricing and does not price match because stores and the online shop sometimes have different promotions.
What should I do if my LEGO set is missing a piece or I lost one?
You can visit our store to buy missing pieces from the Pick-A-Brick wall or request a free replacement piece shipped to your door via LEGO.com under 'Help' -> 'Replacement Parts'.
Is there a cost to visit The LEGO® Store Westfield Valley Fair?
No, all of our LEGO Stores, including this location, are free to enter.
Can I purchase individual LEGO bricks at this store?
Yes, you can buy individual bricks from our Pick-a-Brick wall, which features a different selection at each store that changes regularly.
What are the store hours for The LEGO® Store Westfield Valley Fair?
The store is open every day from 10:00 AM to 9:00 PM.
Are there nearby places I can visit before or after shopping at The LEGO® Store?
Yes, nearby you can visit Pink Pink Tea Shoppe for bubble tea or the Hickory Farms Holiday Market if you’re interested in gifts and food items.
How can nearby stores like Lululemon Athletica and Fabletics complement my visit to The LEGO® Store Westfield Valley Fair?
After shopping for LEGO sets, you can explore nearby clothing stores like Lululemon Athletica or Fabletics for sportswear and apparel, making it convenient to enjoy multiple shopping experiences in one trip.
Is The LEGO® Store Westfield Valley Fair accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance and parking to accommodate customers with disabilities.