ALO

Reviews

• SB

  Snehal Bhagwat

  Apr 20, 2026
  5.0
  Abby at Alo Yoga was amazing—super quick, attentive, and incredibly helpful. She pulled together great sets and color options that felt perfectly tailored to me. It honestly felt like I was shopping with a friend—she was so easy to talk to and made the whole experience fun and comfortable. Friendly, knowledgeable, and never pushy. One of the best shopping experiences I’ve had!
• PG

  pamela olga garcia

  Mar 23, 2026
  2.0
  My sister and I went to this store to browse some hoodies. We’re very indecisive, so it took us a while to decide what to buy. We came in around 10 AM on a Monday, and it wasn’t busy at all. Two girls approached us and asked if we needed anything, and we politely said, “No, we’re good.” While my sister and I were talking about which size suited me better, another girl approached us with a judging look and asked if we were okay. My sister said, “Yes.” When we were at the register, the second girl who had asked us earlier hand signaled to the others and said "they're good" —even though we were literally standing right in front of her. At the back of my mind, I was like “Wow, what great customer service you guys have!” Then she proceeded with the payment and everything, and said, “Have a good day,” with the sweetest smile on her face.
• FN

  Froyd Newton

  Mar 13, 2026
  1.0
  Honest question, do you train your employees to be hateful and rude? Every ALO I have ever shopped at has employees who lack basic common decency. Do better.
• JJ

  Jessica June

  Feb 6, 2026
  1.0
  You’re better off buying from Alo online — the staff at this location incredibly rude. I understand not having the patience for customers after a long day, and I personally have a high tolerance for bad customer service since I’ve done my time in those positions, but I only said ‘thank you’ politely to the girl working the fitting room and got a silent stare. Like, girl??? Sorry I had the audacity to step into your place of work where you’re WORKING. Alo corporate needs to address this because their employees’ attitude, based off the rest of these reviews, is turning people away.
• PZ

  parisa hossein zadeh

  Jan 27, 2026
  1.0
  We visited the Alo store at Valley Fair Mall to exchange a jacket for a different size. We had my receipt, and the purchase was clearly verified. One store associate initially confirmed that the exchange would be fine after checking the receipt. After I tried the jacket on in the fitting room and returned to complete the exchange, a different associate told us they would not honor it. The explanation kept changing: first, it was “just past 30 days,” then we were told that because the item was originally purchased at 30% off, we would have to pay the full price difference, which was never communicated at the start. We asked to speak with the store manager, Max Montoya, hoping for a reasonable resolution. Unfortunately, the interaction became even more uncomfortable. He stated he “couldn’t authorize” the exchange and, after we calmly asked for help multiple times, he actually said he “didn’t want to help us.” His tone was dismissive and unprofessional. He even resisted giving us his name, which we eventually had to press for. This was my first experience with the Alo brand, and it left me feeling uneasy and extremely disappointed. The lack of consistency, unwillingness to help, and rude attitude—especially from a store manager—was unacceptable. This is not the level of service we would expect from a premium brand. Very poor customer service, and sadly not a great introduction to Alo.

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