Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Carson, CA location nearby Torrance and Compton offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Mixed reviews on customer service, with some praising helpful staff while others reported rudeness and inefficiency.
Pricing Issues
Customers expressed concerns about pricing transparency and perceived high prices compared to competitors.
Store Condition
Several reviews mentioned the store's outdated appearance and disorganization, impacting the shopping experience.
Product Selection
Customers appreciated the variety of products, especially in clearance and big & tall sections, but noted issues with inventory accuracy.
NN
No1 No1
Feb 4, 2026
2.0
It's been a while since I went in to a JCPenney and this is part of the reason why!
I walk in to the men's department and there are like 4 workers there to greet me!
Great!
But as I am shopping there are NOT any prices on the clothes tag.
Just signs with the price and the name of the apparel.
For instance, I was looking at some underwear and the sign showed 3 different prices with the corresponding discounted price.
But the price on my package was NO WHERE to be seen!
Then compared to Walmart, the prices are really high!
So finally, I come to a worker who has a device to show the price.
A 3-pair package of drawls costs $22.50 and that is with the discount.
A printed tee shirt was $17!
At Walmart, everything was priced and respectively it was $10.50 for the underwear and $8.50 for the printed T.
But I would have made the buy at Penneys but when I got to checkout, there was one lady in line talking to the person checking her out and 3 other people in line.
I waited like five minutes and then just left.
But while waiting in line, a woman comes into the store and sets off the "Stealing" alarm!
As I decided to leave empty handed, the same lady goes out before me and sets off the alarm again!
So I wait by the door until it stops before I leave --- but when I do, there is still just one cashier, and now there are still 2 in line!
Walmart has self checkout!
So when JC goes out of business, this is one of the reasons why!
#justsayin
LM
Lu Ann Matejcak
Jan 8, 2026
5.0
Nice store and great deals
RR
roque rios
Jan 6, 2026
3.0
It's fine
AF
Aiden Flynn
Dec 26, 2025
5.0
My siblings and I came by today for a Christmas photoshoot and had an amazing time! We wanted to coordinate something as a surprise for our mom, and the staff were wonderful. Marcela, our photographer, had so many creative variations to poses, and made a comfortable and fun experience for us! The sales rep Casey helped us pick the right package for us, and was beyond friendly! We will definitely be back for any photography needs, and were so appreciative of a fun and helpful staff during such a hectic time of year!
SG
Shayna Ghazavi
Dec 13, 2025
5.0
We arrived late to our 6pm appointment due to an unfortunate accident on the freeway. The staff, specifically Kacey & our talented photographer Sam went above and beyond to still accommodate us! I’m very impressed of how considerate & understanding the staff were. 10/10 experience. Thank you, we will be back!
What types of products does JCPenney in Santa Ana offer?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of JCPenney in Santa Ana during weekdays?
From Monday to Thursday, JCPenney is open from 11:00 AM to 8:00 PM, and on Friday from 10:00 AM to 9:00 PM.
Does JCPenney in Santa Ana offer curbside pickup and in-store shopping?
Yes, JCPenney provides both curbside pickup and in-store shopping services.
Which payment methods are accepted at JCPenney in Santa Ana?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store in Santa Ana wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers with mobility needs.
What popular beauty retail option is available inside JCPenney at Santa Ana Mainplace?
Sephora is available inside JCPenney, offering skincare, makeup, and beauty deals.
Where can I find other department stores near JCPenney in Santa Ana Mainplace?
Robinsons-May is a nearby department store located close to JCPenney at Santa Ana Mainplace.
What dining options are available near JCPenney for a meal before or after shopping?
Nearby dining options include Genki Sushi, Mrs Bean, Saigon De Pho, Panda Express, and Gloria Jean's Coffee Bean.
Can I find other fashion retailers near the JCPenney store?
Yes, nearby fashion retailers include Forever 21, G by GUESS, and Eddie Bauer within Santa Ana Mainplace.
How can I contact JCPenney in Santa Ana for customer service or inquiries?
You can reach JCPenney at +1 714-953-9640 or use their toll-free number +1 800-322-1189 for assistance.
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