Business Details
About
Watch Store
Heller Jewelers is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Location
Hours
Reviews
5.0
1,463 reviews
5 stars
1,437
4 stars11
3 stars2
2 stars1
1 star12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, creating a welcoming atmosphere.
Personalized Experience
Many reviews highlighted the exceptional personalized service, with staff taking the time to understand customer needs and preferences.
Quality Products
Customers expressed satisfaction with the quality of jewelry and watches, often mentioning successful purchases and repairs.
Family Atmosphere
The business is recognized as a family-owned establishment, contributing to a warm and inviting shopping experience.
- MLMike Li3 days ago5.0I appreciate Brandon taking a look at my Rolex and giving me his opinion on it. I appreciate Marc for showing me around the store, talking about the Rolexes and showing me some Tudors. I also appreciate him taking the time to fit and clean my Rolex. Great store.
- RGRonn GonzalesJan 3, 20265.0I had a great experience with the customer service at Hellers from the moment I walked in. The majority of the staff introduced themselves right away and genuinely asked if I needed anything, making me feel welcomed and valued. Everyone was friendly, attentive, and clearly willing to help. Erik was especially professional and handled the transaction smoothly and efficiently, making the entire process stress-free. I would definitely do business with Hellers again and highly recommend them. My father loved his watch!
- NDNorberth DansonDec 31, 20255.0We had a really lovely experience at Heller Jewelers in Bishop Center. Marc helped us throughout the process and struck exactly the right balance: professional, knowledgeable, and attentive, without ever being pushy or sales-driven. Everything felt easy and unhurried, which made the experience genuinely enjoyable. As a nice touch, they also offered to clean and brighten my wife’s ring while we were there, which was very much appreciated. Small gestures like that say a lot about how they treat their customers. Overall, it was a smooth, pleasant transaction from start to finish, and we left feeling well taken care of. We’ll absolutely keep Heller in mind for future purchases and wouldn’t hesitate to recommend them.
- JMJey MuthukrishnanDec 21, 20255.0I recently visited Heller Jewelers and was impressed by the exceptional personalized experience I received. Erik in particular was knowledgeable and patient, taking the time to understand exactly what I was looking for and offering tailored recommendations that made my experience truly special. The staff made me and my family feel valued, ensuring we were appropriately taken care of. If you’re seeking quality watches and jewelry, with outstanding customer service, I highly recommend Heller Jewelers and Erik—they truly go above and beyond.
- RSRandeep SDec 20, 20255.0I was in the market for a Rolex, and frankly there are many jewelers and Rolex ADs in the Bay Area that you can buy from. But, the quality of service you’ll get at Heller Jewelers will most likely not be matched. They’re second to none. Any time I go in, I’m treated with nothing but kindness and a sense of warmth—no matter which sales associate is there. And this is what it’s all about. Because as a consumer, we have many options on where to buy from, but the list of businesses that provide proper, kind service, is getting smaller and smaller nowadays. Now, having said that, I worked with Michael to get my Rolex. It is my first Rolex, so a big moment for me. And the fact I got it through Michael and a team as pleasant and authentic to work with, just makes it more special. Michael is a gem of a person. And I’ll be working with him to further add to my watch collection. Thank you Michael and thank you Heller Jewelers!
Frequently Asked Questions About Heller Jewelers
What types of watches does Heller Jewelers sell and maintain?
Heller Jewelers is an Official Rolex Retailer authorized to sell and maintain Rolex Watches.
What are the store hours for Heller Jewelers?
Heller Jewelers is open Monday to Saturday from 10:00 AM to 5:00 PM, Thursday until 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Where is Heller Jewelers located?
Heller Jewelers is located at 6000 Bollinger Canyon Road, Suite 1506, San Ramon, CA 94583, USA.
What languages are spoken at Heller Jewelers?
Heller Jewelers operates in English.
How can I contact Heller Jewelers?
You can reach Heller Jewelers by phone at +1 925-904-0200 or visit their website at https://www.hellerjewelers.com.
Can I follow Heller Jewelers on social media?
Yes, you can follow Heller Jewelers on Instagram at @hellerjewelers.
What nearby restaurants can I visit before or after shopping at Heller Jewelers?
You can enjoy Italian cuisine at Delarosa or Delarosa Bishop Ranch, try Indian vegetarian dishes at Curry Up Now, or relax at Mortar and Pestle Bar, an Asian restaurant and lounge near Heller Jewelers.
Are there any nearby shops for fashion and accessories near Heller Jewelers?
Yes, nearby you can find boutiques and stores like gorjana, Anthropologie, Athleta, Alys Grace, and Madewell for fashion and accessories.
What fitness or wellness centers are close to Heller Jewelers?
Equinox San Ramon, which offers gym and spa services, is conveniently located near Heller Jewelers for your fitness and wellness needs.
Is there convenient parking or shopping amenities near Heller Jewelers?
Heller Jewelers is located within City Center Bishop Ranch, a shopping center that offers ample parking and various shopping and entertainment options.