Business Details
About
Jewelry StoreShane Co.
At Shane Co., we’re Bay Area's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
321 reviews
5 stars
253
4 stars
33
3 stars
14
2 stars4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific associates who provided exceptional service.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding trust and operational issues.
Store Environment
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
Repair Services
There were complaints about the quality of repair services, with some customers expressing dissatisfaction with the handling of their jewelry.
Product Selection
Customers appreciated the variety of jewelry options available, though some felt certain selections were limited.
- AAAditi AsthanaDec 10, 20251.0No respect for anyone's time. Highly incompetent in general. They messaged up operationally. Can't trust.
- MJMJ JOct 23, 20255.0Great service.
- KWKyle WallerSep 30, 20255.0Maddy Moroni was absolutely amazing in helping us find the perfect piece. She showed us many options and even helped us order in a casing they didn’t have. We would absolutely come in again! Maddy made our experience perfect! Thank you!
- FFfallendarkangelley22Sep 23, 20255.0Quality meets customer satisfaction. Very clean store. Plenty of parking. Helpful employees. Lots of options for men and women. Went on a Friday afternoon and it wasn't busy which is always nice to be helped right away. The only thing I did not like is my phone had no service in the building.. my wifi wasn't connecting either. But overall 10/10
- AMAlex MorenoSep 16, 20255.0Maddie was amazing and helped me with all my questions.
Frequently Asked Questions About Shane Co.
What kind of jewelry products can I find at Shane Co.?
Shane Co. offers a wide range of jewelry products including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
Where is Shane Co. located?
Shane Co. is located at 2003 Chess Dr., San Mateo, CA 94404, USA.
What are the store hours for Shane Co.?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary.
Does Shane Co. offer in-store pickup for orders?
Yes, Shane Co. offers in-store pickup for orders.
What payment options are accepted at Shane Co.?
Shane Co. accepts multiple payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, Mastercard, PayPal, Samsung Pay, and Visa.
Does Shane Co. provide any warranty on their jewelry?
Yes, Shane Co. offers a free unmatched lifetime warranty on their fine jewelry.
Is jewelry repair service available at Shane Co.?
Yes, Shane Co. provides jewelry repair services.
Which nearby restaurants can I visit before or after shopping at Shane Co.?
Nearby restaurants include Chipotle Mexican Grill, Nick the Greek, Wingstop, MOD Pizza, Panda Express, The Habit Burger Grill, Nubi Yogurt, Panera Bread, El Torito, and Kelly's Deli, providing a variety of dining options.
Are there any nearby places for entertainment around Shane Co.?
Yes, nearby entertainment spots include IceCenter, Nazareth Ice Oasis San Mateo, and The Figure Skating Pro Shop, ideal for ice skating and sports activities.
What other stores are close to Shane Co. that I might visit?
Nearby stores include The Container Store, Five Below, FedEx Office Print & Ship Center, The Home Depot, Cost Plus World Market, World Market, AT&T Store, Verizon, and Minute Key for a variety of shopping and service needs.