J.Crew Factory

Reviews

• FC

  Florence Chu

  Mar 13, 2026
  1.0
  Disappointing and disrespectful experience at this location My husband and I had a very disappointing experience at this J.Crew Factory store with a cashier named Juniper, who later identified herself as the “manager.” We have been loyal J.Crew customers for many years and have always had positive experiences, which is why this interaction was so surprising. My husband recently purchased a pair of dress pants and removed the tags at home, but later realized the size was incorrect. When we returned to the store to ask about returning them, Juniper immediately claimed my husband’s pants had been “worn,” even pointing to what she described as a belt crease. In reality the pants had never been worn. She made this accusation loudly in front of other customers and refused to listen when we tried to explain. The situation was both embarrassing and disrespectful. As a couple of color, the interaction also made us feel very uncomfortable, especially since everyone else in the store at the time, including staff, appeared to be Caucasian. The difference in how customers were treated was concerning. What disappointed us most was not the inability to return the item, but the way we were treated, accused of lying and spoken to disrespectfully. When I asked for a customer service number, Juniper refused to provide one and told me to look it up myself. We have always associated J.Crew with professionalism and respectful customer service, so this experience was extremely disappointing. I hope J.Crew reviews this situation and ensures customers are treated fairly and respectfully in the future.
• AZ

  Alan Zoller

  Dec 9, 2025
  5.0
  J. Crew quality at a discount. What's the problem?
• DL

  Dionisio Carlos Leyva

  Jul 17, 2023
  5.0
  Excelente la ropa. De muy buena calidad . Y siempre tienen ofertas

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