Saint Laurent

Reviews

• ME

  Modern Endo

  Dec 22, 2025
  1.0
  The worst customer service. If you’re looking to buy a bag, please know that you may not be able to return it, because the staff will find any reason not to give you a refund. They don’t want to lose their commission. I will never buy from this brand again—such a rip-off.
• MH

  Mike Hawk

  Dec 18, 2025
  1.0
  If I could, I would rate my experience zero stars. The only star they get is for the look of the building since relocating, it now feels like you’re walking into a luxury designer store. That said, the entire store lacks professionalism, fashion sense, and basic courtesy when it comes to selling or upselling. The sales associates offer half-hearted conversation and seem to make assumptions about customers. If they decide you’re not going to buy anything, they immediately disengage. What’s the point of being a sales representative if you’re not persistent or interested in getting to know the customer? Instead of understanding my style or suggesting what might work for me, they expect easy sales based solely on what I tell them. I was briefly assisted by a woman in the glasses section, but overall the staff appeared unprofessional and unmotivated. Many looked miserable doing their jobs. For a store trying to present itself as luxurious, you’d expect better-presented and more professional employees, people who actually represent the brand and make customers feel welcome. The security guard seemed more like a prop than anything else, standing around to create the illusion of luxury, despite the bags themselves feeling cheaply made. I remember the previous sales team, and now I understand why they’re no longer there. The current staff lacks work ethic, which is clearly a management issue. The managers appear to think they know the product, but it feels rehearsed, like they recite the same script every morning, without truly understanding or selling it effectively. The fake interest in customers is especially off-putting. The forced questions about your day come across as condescending rather than genuine. They act as though they’re fashion experts, when in reality it seems their experience comes from watching a few runway shows and trying on clothes themselves. I felt completely unwelcome and neglected. Waiting in line for nearly 30 minutes ruined what should have been a “luxury” or “red carpet” entrance. By the time I got inside, any excitement about buying something was already gone. When I did ask questions, the staff seemed irritated, despite the fact that answering questions is literally their job. I understand the store doesn’t get much foot traffic, but pretending to be busy instead of engaging customers isn’t the solution. That said, I do want to acknowledge one employee, the Korean gentleman with slicked-back hair. He seemed genuinely professional and made an effort, even though his colleagues appeared annoyed that he was wasting time helping me. Overall, this store needs better leadership, proper training, and a more professional team. The space looks luxurious, but the experience falls far short.
• KA

  Kasandra A

  Dec 14, 2025
  1.0
  Attention buyers: If you plan to purchase a YSL bag from this store, be absolutely certain you will keep it. Although the receipt states that purchases are refundable within 30 days, this store will find a reason to deny a refund and will only offer an exchange, even if the item was never worn. I attempted to return a $5,000 bag after noticing defective stitching at the bottom that was coming apart. This was extremely disappointing given the price and expected quality. Despite the clear defect, my refund was denied for an unjustified reason. I was told a replacement bag would be provided, but that it was out of stock and a new bag would be ready within two days. No follow-up or update was provided. I have repeatedly contacted Samantha, the sales associate, via text with no response, and I have called the store multiple times without anyone answering. She finally messages me back stating that there has been a delay and the bag would be ready for pick up end of the week. It’s been a week already and no update. To make matters worse, a friend later confirmed that the bag is currently in stock at the store. This raises serious concerns about transparency. At this point, I am not confident that I will receive a new bag, and I believe they intend to repair the defective item and return the same bag to me. This experience reflects extremely poor customer service and a lack of accountability. The focus appears to be on profit rather than honoring stated return policies or customer satisfaction. I would strongly advise other buyers to not buy from this store.
• GF

  Greg Fitcherham

  Oct 7, 2025
  1.0
  Horrible experience. I do not recommend shopping here by any means. Several weeks ago myself and wife came into the store, my wife browsed for a bag, while I looked around. We had sales associate, Mary. She was quite unpleasant and seemed like she would rather be on her phone or talking to other employees, rather than helping us. At this time there was no one else in the store. We waited a few minutes to view a bag, the bag my wife wanted to look at, the other ladies in the store looked at each other as if the there was something wrong with the bag she wished to browse. Mary took maybe 7 minutes to do such a simple task like grabbing a bag from the back. During every interaction we felt judged by Mary weather it was the fake tone in her voices or what would feel like an eye roll. This lady did not want to assist us by any means. I think this is because when we first arrived she looked us up and down and just assumed we would be wasting her time, and not buy something. We had just gotten out of church so we were dressed casual? Regardless of how I am dressed you treat customers and people in general with kindness. Instead of wasting hers she wasted ours with the very unwelcoming attitude and disinterest she had towards us. It felt like an environment meant specifically for mean girls.
• RA

  Ramin Amani

  Sep 9, 2025
  1.0
  They don’t answer your calls. I got this bag for my wife. Give them cash. Went back the same day. They said they won’t be able to give me the cash back and will send me a check. It’s been almost a month. Did not receive my check yet. Worst experience ever.. Very disappointed!!!

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