Prada San Josè Valley Fair Mall

Reviews

• JP

  J P

  Jan 31, 2026
  5.0
  Staff was super nice! Even though their system was down, they still tried to help us.
• MJ

  Ms. Jackson

  Jan 17, 2026
  1.0
  Was racially profiled 😂 I highly Louis Louis Vuitton. They don’t stalk you. The employees there are lively, the atmosphere is bright and the vibes are immaculate.
• WW

  Wanda Wang

  Nov 16, 2025
  1.0
  I tried to exchange a pair of Prada shoes at the San Jose store the next day after purchase. I never wore them outside, only tried them briefly at home. The manager refused, claiming there were marks. However, the staff had let me walk on their marble floor during the in-store try-on, so any dust could have come from that. Very disappointing experience for a luxury brand. Do not buy here, try it here and purchase online because apparently online policy is much reasonable .
• CV

  ChienHsin Chung (Vince)

  Nov 16, 2025
  1.0
  I feel like we’ve been scammed. My wife bought a pair of leather shoes, but when she got home, she realized the size was too small. We went back the next day to exchange them, but the store claimed the soles were damaged and refused to do the exchange. My wife didn’t even wear them outside. I really can’t accept the way they handled this. Don’t buy anything here—you’ll just end up feeling cheated. just try in store and buy online.
• RC

  Ryan Covay

  Nov 15, 2025
  5.0
  Shout out to Justin and the whole team at Valley Fair Prada. On a busy Saturday I went in to see if they could replace the nose pieces on my old pair of Prada shades. Although they didn't have that pair in their line anymore, Justin took the time to find some that would fit and then even put them on for me. He didnt have to help and he didnt have to give me his time for such a small thing. Thanks Justin and Valley Fair Prada! Ill be back!