gorjana

Reviews

• EC

  Emma C

  Nov 13, 2025
  1.0
  The employees just stood around and talked and barely looked up from their conversation when I walked into the store. I was the only customer in the store and when I tried to get their attention they continued to just talk between the two of them.
• BP

  Brennan Pak

  Aug 2, 2025
  1.0
  I was told in person and on my receipt my order would be shipped in 2 days. My order was a gift for someone’s party 4 days after I placed it so I was confident it would be shipped in time. The order ended up taking 5 days to ship and I was unable to give the gift to them on time. I received a sorry from customer care, and nothing else. Very disappointed in their lying and poor customer service. Update: They worked with me to make things right
• DN

  Denise Nobler

  Jul 3, 2024
  5.0
  I just want to Highlight the customer service at the valley fair store! I travel and shop a lot but valley fair team is truly the most exquisite one! The young ladies are so friendly, kind and they always go above and beyond to meet my needs! I feel Like visiting a sweet friend when entering the store. Thank you team .., I’ll fly all over but will always come back to San Jose to shop at your store! The most spectacular service, I’m Very grateful for you all! Love Denise
• CN

  Cathy Nguyen

  Aug 12, 2023
  5.0
  My niece lost her earrings so we came in browsing for some earrings that were secure for a teenager. We were immediately greeted by Fiona and Izzy who were both absolutely lovely. Fiona was our primary sales person and gave us enough space to browse without hovering. We ended up buying two sets of earrings and a necklace. When I was having trouble deciding on what necklace and studs, Fiona and Izzy were so helpful. I usually buy my fine jewelry from a Kendra Scott, but the prices are so much more affordable at Gorjana. I also love the expansion of selections lately. We really enjoyed the entire shopping experience and will be back to buy more. THANK YOU FIONA AND IZZY! Management - please give them some kudos.

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