Samsonite - San Francisco Centre

Reviews

• JG

  John Gonsalves

  Dec 19, 2025
  5.0
  This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for Store #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage.
• NT

  Neko TerminationShock

  Dec 10, 2025
  1.0
  This place was listed on my rma as the repair center. They immediately turned hostile when I asked a few simple questions about the process. Avoid this store!
• GL

  geraldine lee

  Dec 2, 2025
  5.0
  Hi I have sent you the email Did you received ?
• CH

  Casey Henson

  Aug 5, 2025
  5.0
  Had a wonderful experience here. Barbara was extremely helpful and highly personable.
• OG

  Olivier Gutierrez

  Aug 1, 2025
  5.0
  Very happy with my purchase. Went in to look at an item I saw online and decided to get it in store instead. The lady there was so knowledgeable and helpful will be recommending to all my friends with upcoming travel needs.

Frequently Asked Questions About Samsonite - San Francisco Centre