Rolex

Reviews

• JK

  Jamie K.

  3 days ago
  5.0
  Amazing experience, from drop off to pick up. I have a Rolex Submariner, which I wanted to gift my son. I wanted to drop it off for a complete service since I had never had it serviced in the 12-13 years I’ve owned it. I also wanted to have it polished and cleaned and have any parts which needed to be replaced changed. I walked to the store to make a same day appointment and got lucky as they were able to take a walk-in appointment. I met with Bryce and explained what I needed and why it was important to have my Submariner serviced. I could not remember if I had removed any links. He was able to tell me how many links there were on each side of the band from the watch to the clasp. Bryce spent a few minutes to put down in writing what I needed to have done to the watch and how important it was to me as I was handing down my Submariner to my son. He quoted me $1,500 and I left the watch, with service possibly taking 6-8 weeks. About two weeks later, I received a text informing me that my Rolex was back from service. I was able to call and get a same day appointment to pick up watch, which was perfect timing since my son was in town! Picking up the watch was also a great experience. Very professional. Unfortunately I forget the name of the gentleman who assisted me but it was a great experience. I was told to go over the watch after I was told that the watch had gone through a complete disassembly with all parts cleaned and replaced if it needed to be. The aluminum bezel had been replaced per my request. The crown had also been replaced to ensure that it would still be extremely waterproof. The Submariner was beautiful. It had been polished and cleaned and looked brand new. I was informed about the 2-year warranty and the included warranty card. The receipt had information as to what work had been done. I presented the Submariner to my son and as you can imagine, he was more than thrilled. Again, it was a great experience with a very professional staff at Kerns Fine Jewelry. I was originally going to send the watch directly to the Rolex Service Center in Texas or New York myself but glad I chose to go to Kerns instead; Kerns was actually recommended to me when I contacted the Rolex Service Center.
• DK

  Diana Kruze

  Mar 15, 2026
  5.0
  Daimen and the entire crew at Kerns were fabulous. I'm a huge watch lover and lifelong collector, and of course, needed a Rolex. Daimen patiently walked me through their entire collection, took the time to explain key differences, and gave me fantastic advice about the process and waiting for my perfect piece. I almost squealed with joy when he called me and said he had something special to show me. Daimen was able to nab me literally my top choice - a 36 datejust in purple with diamond Roman numeral accents. I love it so much and am eternally grateful to the entire kerns staff for helping me make my dream watch purchase come true. (And my husband has already tried to borrow it- maybe I'll let him in a few weeks, but for now, I haven't been able to take it off as it brings me so much joy.). Thank you Daimen and kerns for the excellent customer service and for going above and beyond.
• SA

  Sam A

  Mar 15, 2026
  5.0
  I had a fantastic experience at the San Francisco Rolex boutique and wanted to recognize the team for their exceptional service. I recently purchased two watches from the boutique on separate occasions, and Daimen, Ashly, and Allison made both experiences truly memorable. They were patient, knowledgeable, and generous with their time, answering my questions and walking me through different options without ever making the process feel rushed. Having visited Rolex boutiques in different countries, I had often heard people describe the experience as intimidating or transactional. My experience at the San Francisco boutique was the complete opposite. The team’s professionalism, warmth, and genuine enthusiasm for the brand really stood out. Thank you again to Daimen, Ashly, and Allison for the outstanding service. I look forward to visiting again.
• AZ

  Alex Zuniga

  Mar 12, 2026
  5.0
  I had an outstanding experience at the Rolex Boutique in San Francisco. From the moment I walked in, the level of professionalism, knowledge, and hospitality was exactly what you would expect from a world-class brand. A special thank you to Jeff, who has been incredible to work with. He is attentive, transparent, and genuinely passionate about watches. Jeff takes the time to answer questions, keeps you informed, and makes the entire process smooth and enjoyable. I’ve been a Rolex client for over a decade at the Rolex store in San Jose at Valley Fair, but the level of service here in San Francisco is truly exceptional. The team goes above and beyond to help you find exactly what you’re looking for. The 45-minute drive is absolutely worth it. Purchasing a Rolex is always a special moment, and Jeff made the experience feel personal and memorable. I truly appreciate the service and the relationship we’ve built. Thank you again to Jeff and the entire Rolex San Francisco team.
• RO

  Ryan Oka

  Mar 5, 2026
  5.0
  JEFF, JEFF, JEFF!! JEFF IS THE BEST!! I came in hoping to find something truly magical for my father, a longtime Rolex collector. He has given me one of his Daytonas to commemorate a major milestone of mine, and I was looking to returning the gift in a meaningful way. As anyone who knows Rolex understands, securing the right piece is not always easy. From the moment we spoke, Jeff immediately understood the significance of the occasion and went above and beyond to help make it happen. Thanks to his effort, dedication, and genuine care for the story behind the purchase, he was able to secure a stunning slate Datejust 41 for me. The timepiece’s classic presentation coupled with the clean dial color was nothing but perfect for my father. What could have been a simple transaction turned into a memorable experience, and the watch now represents far more than just a timepiece. It marks a proud moment in our family’s journey. I’m sure the watch will be cherished by generations to come. Jeff is exceptional at what he does. His professionalism, persistence, and ability to help clients obtain the right watch for the right moment truly set him apart. I’m deeply grateful for his help in making this possible.