Founded in Cologne in 1898, RIMOWA is a global leader in premium luggage. Synonymous with timeless design and superior craftsmanship, RIMOWA creates products at the intersection of innovation, utility and luxury for discerning purposeful travelers. The first to introduce aluminum and polycarbonate suitcases, RIMOWA has always combined heritage and craftsmanship with the rigours of modern technology.
The staff was friendly, replaced a lock on a (10yrs old)Salsa 29 in minutes. Thanks
AS
Alexander Schiffhauer
Dec 6, 2025
1.0
I brought my luggage in for repair, and they did nothing on it after a month. So I swung by to pick my luggage up, and only then do they ask me to wait for them to fix the obviously broken wheel. They couldn't finish fixing everything broken with my luggage, and explained I could bring it back after my trip and they would fix it au gratis given the frankly bad service.
So I took it back, and they fixed it...but charged me $200.
Terrible service with luggage that breaks frequently. Spend your money elsewhere
KH
Karen House
Nov 16, 2025
5.0
Lovely store and wonderful people, they kindly show me the colours of the luggages I was enquiring about and made the whole purchase experience wonderful and efficient.
CV
CR Automotive Mill Valley
Nov 2, 2025
5.0
Excellent customer service and courteous.
MY
Mandy Yeung
Nov 1, 2025
5.0
This store has always provided great customer service. I have brought in my 10 year old Rimowa twice over the last few years and they always tune up my wheels for free. Feels like a new suitcase every time. Thanks!