Van Cleef & Arpels (San Diego - Neiman Marcus)

Reviews

• HL

  Hanna Lee

  Mar 6, 2026
  5.0
  The service at Van Cleef & Arpels was absolutely exceptional. The staff were professional and welcoming, making the entire experience feel truly special. I also really enjoyed the complimentary chocolates, cookies, and macarons—they were delicious and added a lovely touch to the visit. A perfect world-class boutique experience
• SB

  Spring B

  Mar 5, 2026
  5.0
  Every visit to the Van Cleef & Arpels boutique is truly a wonderful experience. From the moment you walk in, the atmosphere feels refined, welcoming, and effortlessly elegant. The level of service consistently reflects the reputation of the brand, and it’s clear that the entire team takes great pride in creating a memorable and personalized experience for every guest. Ricky, in particular, is exceptional. His warmth, professionalism, and deep knowledge make every visit enjoyable and engaging. He takes the time to walk through the details of each piece, sharing the history, craftsmanship, and design behind the collections. It never feels rushed or transactional; instead, it feels like a thoughtful and genuine experience where you’re encouraged to truly appreciate the artistry of the jewelry. The leadership at this boutique also deserves special recognition. Barbara, the manager, is absolutely wonderful and sets the tone for the entire store. Her presence is gracious and welcoming, and it’s clear she leads with both professionalism and kindness. Laura, the assistant manager, is equally fantastic. She is attentive, polished, and always makes guests feel comfortable and valued. Together, they create an environment that feels both luxurious and genuinely hospitable. What truly stands out is how cohesive and welcoming the entire team is. Every person in the boutique contributes to the warm, sophisticated atmosphere. Whether you are browsing, learning about a collection, or celebrating a special purchase, everyone makes you feel appreciated and well cared for. Of course, the jewelry itself is breathtaking — timeless designs, incredible craftsmanship, and pieces that feel like wearable works of art. But what keeps us returning again and again is the experience created by the people in the boutique. Thanks to Ricky, Barbara, Laura, and the entire team, every visit to Van Cleef & Arpels feels special, memorable, and consistently exceptional. It’s truly one of the most enjoyable luxury retail experiences.
• SM

  stephanie montrenes

  Dec 17, 2025
  1.0
  Please stay away from this location. Reviews show for itself as Laura, the assistant manager discriminates and profiles clients. I’m here to share my story, so no one will experience the awful treatment my sister and I endured. My sister and I are considered high end buyers. We were always going to purchase one butterfly necklace that is shy of $19,000. We choose this location because Amex will give you gift cards or reimburse. The first red flag was when my father always has used a payment link and they stated we could not take the necklace with us home. I asked if they held the same policies and they said yes and I have always taken my pieces home with a payment link through my father at different locations. I brushed it off and my sister was parking. I handed cash and they took it in the back shock is understandable. When my sister arrived they took her cash as well to the back which is completely fine. We were sitting in the store as it was completely dead, and was waiting for my dad as he runs a huge business. I told Laura she did not have to wait and she told me as if no one was there. Laura and another worker checked our money and took to the back 5 times. Never in my life have I ever felt so uncomfortable and embarrassed as she was making it obvious that we were committing fraud. Of course, when the money was real, she was looking for another excuse to humiliate my sister and I. She asked me for my billing address. Got it correct. Then she asked my sister. Got it correct. My dad was not answering the phone, and I stepped outside with my sister on purchasing the one necklace instead of two. All of our cash was left with them, my sisters birkin, and the jewelry was with them. Laura had a worker stare us down and Laura said in front of the entire Neiman Marcus store at the makeup counter “This feels wrong.” We can dispute ur transaction as everyone was staring at us. My sister and I were absolutely humiliated. I bought the $19,000 necklace to make a point. My sister and I purchased a high end piece and were left crying in the car. Barbra the manager, did nothing to solve the problem with not even having the decency to have Laura apologize to us. All I was left with headquarters are on it and I can’t talk to you about this situation. I am filing a lawsuit against both of them. They both should be ashamed of themselves. I am contacting headquarters on both of them. No resolution was resolved.
• EE

  Evy

  Aug 12, 2024
  5.0
  I recently visited here for my first VCA appointment with Ricky and had an amazing experience! He was extremely helpful and very kind to my family and I! I was able to purchase my first piece here and im so happy with the service and experience! I will definitely be visiting again and highly recommend Ricky ! 🩷 be sure to book an appt by calling or going online first as well (:

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