Saint Laurent

Reviews

• AH

  Adriana Higgins

  Dec 11, 2025
  1.0
  I purchased a YSL bag that turned out to be faulty, and after just 30 minutes of use, the logo began rubbing off. When I brought it in, the manager had the audacity to offer me store credit for only 38% of the bag’s value, simply because it was purchased in Europe. This bag retails for over $3,000 in the U.S., yet they tried to give me $2,200. The attitude and dismissiveness from the manager were unacceptable, so I opted for a repair instead. I was quoted a 5–12 week turnaround time. On Black Friday, I called for an update and was told the bag had shipped from Europe to New Jersey and would arrive within a week. Two weeks later, I called again, only to find out the bag never even left Europe. When I pressed for answers — after 10 weeks of waiting — the sales associate hung up on me. This experience has made it abundantly clear: YSL’s quality is terrible, and their customer service is even worse. I will never purchase from YSL again. I should have stayed with my reliable LV. I have LV bags with stamped logos over 5 years old that haven’t rubbed off which should speak to the lack of quality of ysl. I genuinely should have known better.
• RM

  Rachel M

  Apr 2, 2024
  1.0
  Hours on both google and the Saint Laurent website indicate this store closes at 8pm on Monday. I tried to purchase a bag at 7:30pm, but the doors were locked and the sales associates inside completely ignored me. One made eye contact and flat out ignored my attempts to ask why they were closed, while the other tried very hard to not make eye contact. A simple "sorry, we had to close early today" would have sufficed. But this was completely unprofessional.

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