Question 1

Does the Las Americas location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Las Americas location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Las Americas location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Las Americas location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at the Kate Spade Outlet in San Diego?

Accepted Answer

You can find purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, all offering a chic and polished style.

Question 8

What are the store hours for the Kate Spade Outlet at Las Americas?

Accepted Answer

The store is open daily from 10:00 AM to 8:00 PM. Note that on holidays such as November 27 and December 25, the store is closed, and extended hours are available on select dates in late November and December.

Question 9

Does the Kate Spade Outlet accept online returns and exchanges?

Accepted Answer

Yes, items purchased on Katespade.com may be returned or exchanged at the Kate Spade New York specialty shop, excluding airport and department stores, within 30 days of receipt.

Question 10

Can I pick up my online order at the Kate Spade Outlet?

Accepted Answer

Yes, you can pick up your purchase in-store after receiving an email notification. You'll need your order confirmation and a valid ID. Orders are typically ready within three hours and held for up to 48 hours.

Question 11

What payment methods are accepted at the Kate Spade Outlet?

Accepted Answer

The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa for payment.

Question 12

Does the Kate Spade Outlet offer an in-store luxury shopping experience?

Accepted Answer

Yes, the store provides a luxury retail experience with unique styling and personal shopping services.

Question 13

What nearby stores can I visit along with the Kate Spade Outlet for a full shopping day?

Accepted Answer

Nearby you can find Daniel's Jewelers for jewelry and bridal options, Sunglass Hut for eyewear and fashion accessories, and Timberland for shoes and women's clothing. These provide diverse fashion and accessory options for shoppers.

Question 14

Are there convenient places to eat or grab a coffee near the Kate Spade Outlet?

Accepted Answer

Yes, Starbucks and Wetzel's Pretzels are nearby, perfect for grabbing coffee or a snack before or after shopping.

Question 15

Is the Kate Spade Outlet located near any notable travel or transit points?

Accepted Answer

It is near the Tijuana-San Ysidro International Border, convenient for travelers crossing between the U.S. and Mexico who want to shop during their visit.

Question 16

Does the store accept Klarna as a payment method?

Accepted Answer

Yes, the store accepts Klarna payments via Apple Pay or Google Pay, functioning just like any other contactless payment method.

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