Question 1

Does the Fashion Valley location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Fashion Valley location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Fashion Valley location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Fashion Valley location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at Kate Spade in Fashion Valley?

Accepted Answer

Kate Spade offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, providing a chic and polished everyday style.

Question 8

What are the store hours for Kate Spade at Fashion Valley?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM, with special holiday hours on select dates.

Question 9

Where is the Kate Spade store located in San Diego?

Accepted Answer

You can find Kate Spade at 7007 Friars Road, Space 845A, San Diego, CA 92108.

Question 10

Can I return items purchased online at the Fashion Valley Kate Spade store?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at any Kate Spade New York specialty shop, excluding airport and department stores like Fashion Valley.

Question 11

How do I pick up my online order at the Kate Spade Fashion Valley store?

Accepted Answer

You'll receive an email when your order is ready, usually within three hours. Bring your order confirmation and ID, notify an associate upon arrival, and pick up your items at the checkout counter within 48 hours.

Question 12

Does Kate Spade Fashion Valley accept Klarna for in-store payments?

Accepted Answer

Yes, you can use Klarna via Apple Pay or Google Pay as a contactless payment option in store.

Question 13

What nearby stores can I visit with similar fashion and accessories to Kate Spade at Fashion Valley?

Accepted Answer

Nearby stores include Tory Burch, J.Jill, Free People, and Levi’s Store, all offering various women’s clothing, shoes, and accessories.

Question 14

Are there jewelry stores near Kate Spade Fashion Valley I can check out?

Accepted Answer

Yes, Cartier and Shinola are nearby jewelry stores where you can explore additional luxury accessories.

Question 15

What dining options are available near Kate Spade at Fashion Valley for a meal or snack after shopping?

Accepted Answer

You can enjoy dining at P.F. Chang’s China Bistro, Blanco Cocina + Cantina, Rubio’s Coastal Grill, Wetzel’s Pretzels, North Italia, or Maje, all offering a variety of cuisines nearby.

Question 16

Does Kate Spade Fashion Valley offer personal shopping and a luxury retail experience?

Accepted Answer

Yes, the store provides unique styling and personal shopping services to enhance your luxury retail experience.

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