Dr. Martens Fashion Valley

Reviews

• DT

  Dalton Tingle

  6 days ago
  2.0
  There in store service is horrible. Went to ask for a pair of 10 boots. They only had 1 pair. That is understandable. However, the concern is… the boot had scuffs on it. It had scuffs in 2-3 areas. I informed the representative about it and she questioned me stating where she doesn’t see anything. I told her and point literally, all over the boot as she was being very passive aggressive. After, she acknowledged, she said well you can always clean the scuffs off with their cleaner. I asked her well, is there a discount and/or can you clean it since it has scuffs on it and she denied to assist inferring that I can buy the product and use it myself. Why in anyone’s right mind buy a brand new pair of boots with scuffs on it at full price. After, asking about online options she started to become dismissive and was like well the return policy is more strict there and they have nothing to do with the online shop. After, being dismissive in a passive aggressive tone, she ended up helping me place an order in for insoles but you could just tell she was irritated the entire time. I don’t understand why this worked get upset when they are selling damaged products. All I asked was a discount and/or her clean it with the cleaner they have in store. But no she starting giving me instruction on how to clean it and gave the price of the cleaning stuff. Girl bye. Doc Martin! You’re a great brand. Do better.
• AV

  Auriel Valdez

  Feb 15, 2026
  1.0
  I love Dr Martens but there staff is unprofessional. Most of the ladies were helpful but there was one gentleman on the sales floor who kept me irritated. I’m pretty straight forward. I thought I wanted crazy horses but I knew I wanted to fall back on the classic greasy model if I didn’t like the boot. Salesman gives me 2 other models I didn’t even ask for.. the guy said we leave them just in case customer makes a “split” decision but he never brought the shoes I asked for.. I understand upsells/add ons but cmon. He comes back with the right shoes and I decide on the greasy. He brings the shoe to the counter and his manager rings me up. I find that once I get home they still gave me the wrong shoe. There needs to be better management training on who is handling the sales floor.
• KK

  Kay

  Jan 5, 2026
  1.0
  If I could leave negative stars I would. The manager Erica was super rude to me and my friends party. Came in to buy shoes and left not wanting to give her the sale. Will be leaving a one star review about Erica wherever I can. Also saw on other reviews Erica’s behavior isn’t new. Many people have problems with Erica and her behavior
• AJ

  Alfonso Juarez

  Nov 26, 2025
  1.0
  Had to wait in line only to come in and not get any help. My wife and son were waiting with shoes in their had for 20 mins. 5 workers looked at them and just kept Walking by never offered any help . Ended up buying shoes online. I recommend everyone else do the same . They don't deserve any commission.
• TN

  Ty Nguyen

  Nov 21, 2025
  5.0
  staff were very helpful!