Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO Store brings creativity to life for kids and kids-at-heart! Find a huge selection of LEGO sets and get expert gifting advice from our knowledgeable Brick Specialists.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
650 reviews
5 stars
538
4 stars
73
3 stars
17
2 stars
13
1 star9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees for their exceptional service.
Store Cleanliness
Some reviews indicate that the store could benefit from better cleanliness and organization, particularly regarding loose Lego pieces on the floor.
Product Selection
While many customers appreciate the variety of Lego sets available, some express disappointment with the Pick A Brick selection and inconsistent inventory restocking.
Store Size
The store is noted to be small, which can make it crowded and difficult to navigate during busy times.
- MWMarty WexlerDec 29, 20254.0Friendly, clean, store. Pretty small.
- BKBrian KraemerDec 10, 20255.0Always fun to visit.
- BRBrooke RobbDec 4, 20255.0Just bought the Star Trek enterprise here today. I called before asking if they had it and the lady was so nice and very excitedly told me it was in stock since they are so hard to find! When buying the set the whole staff was so incredibly kind and genuinely excited for me. I’ve been to this store many times before and everyone is always so nice and you can tell they have true passion for Lego. Can’t recommend this store and their staff enough!
- EGE GuzNov 24, 20252.0Some employees here are genuinely pleasant to deal with, and you can tell many of them care about helping customers. Managers are another story - not very helpful and borderline rude. The store also has an okay selection overall. That said, it is not as clean or well kept as the UTC location. I am often stepping on loose Lego bricks that kids drop. Needs a bit of tidying up especially in the evenings. The Pick A Brick selection leaves a lot to be desired. I have come in to find cubby holes nearly empty with only a few pieces, returned more than a week later, and found the same empty slots. If this is not the store’s fault, the manager should be contacting their regional manager to find out why the inventory is not being restocked properly. The item purchase limits also feel inconsistent. A floor manager may suddenly decide something is one per person even though there is no signage, and it may not match the limits shown on the Lego.com website. If you try to buy multiples of a set that is not even popular, a manager might tell you no while their cashier looks just as confused as the customer. If the quantity limit is 3 on LEGO.com then the limit should be 3 in store for consistency. When you ask about stock, the most common response from staff is “I’m not sure” or they may suggest checking Lego reseller shops, which is frustrating since many of those stores are overpriced resellers that mark up minifigures to around $18 each. Overall, the management here seems disorganized and not well trained in customer service, and it really shows during busier times. A bit odd that the teenager employees seem more mature than the older adults in charge. I really want to like this store, and there are some great employees here, but the UTC Lego Store still offers a stronger overall experience.
- JSJohn StirlandNov 16, 20255.0A great selection good price's and friendly service
Frequently Asked Questions About The LEGO® Store Fashion Valley
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I join the LEGO VIP Program at The LEGO® Store Fashion Valley?
You can sign up for the LEGO VIP Program by visiting the store and asking a Brick Specialist to help you register. After signing up in-store, you'll receive emails to complete registration and get your digital VIP card.
What payment options are accepted at The LEGO® Store Fashion Valley?
The store accepts Android Pay, Apple Pay, cash, MasterCard, and Visa payments.
What are the store hours for The LEGO® Store Fashion Valley?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Is it free to enter The LEGO® Store Fashion Valley?
Yes, all LEGO Stores, including this location, are free to enter.
Can I buy individual LEGO bricks at the store?
Yes, you can purchase individual pieces from the Pick-a-Brick wall, which has a changing selection at each store.
How do I check if a specific LEGO set is in stock at The LEGO® Store Fashion Valley?
Visit LEGO.com, search for the set, and click 'Check Store Stock' on the product page, or call the store for assistance.
What should I do if my LEGO set has missing or lost pieces?
You can visit the store's Pick-A-Brick wall to purchase missing pieces or request a free replacement shipped to your door via LEGO.com's help section.
Are there any nearby dining options around The LEGO® Store Fashion Valley?
Yes, nearby dining includes Stone Oven sandwich shop, Crocodile Cafe, Poki One N Half Hawaiian restaurant, Suki Hana Japanese restaurant, and Uno Chicago Grill, perfect for grabbing a meal before or after your visit.
What nearby entertainment options are available near The LEGO® Store Fashion Valley?
The AMC Fashion Valley 18 cinema is close by, offering a great place to catch a movie after shopping at the LEGO store.
Are there other shopping options near The LEGO® Store Fashion Valley?
Yes, nearby shopping includes stores like Psycho Bunny, Bose electronics, Barneys New York Co-Op, Gucci boutique, and more for a diverse shopping experience.