JCPenney

4.2
986 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Salinas, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
100 Northridge Mall, Salinas, CA
93906, United States

Hours

Reviews

4.2
986 reviews
5 stars
530
4 stars
251
3 stars
105
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some praised helpful staff while others reported poor service and long wait times.

Product Availability

Customers appreciated the wide variety of products and good stock levels, although some noted issues with specific items being out of stock.

Pricing and Discounts

Many customers found good deals and value for money, but some expressed frustration over pricing inconsistencies and high prices.

Store Cleanliness

The store was generally reported as clean and well-organized, contributing to a positive shopping experience.
  • MR
    Martina Ruelas
    Dec 7, 2025
    5.0
    Me encanta porque encontré lo que yo buscaba y precio muy bajo 🥰
  • FP
    Francisca Perez
    Dec 6, 2025
    1.0
    Fue mala por que para aser un pago tube que esperar mucho tiempo por que la cajera no podía agarrar mas de 300 dolares y que necesitaba su manejadora.
  • CM
    Carina Milla
    Sep 27, 2025
    1.0
    Went in originally to send my ring out to get resized, the associate that help me Rita which is the jewelry department supervisor mentioned that they are having a great sale on jewelry plus if you apply for the credit card you can get an additional 35% off. OK thats a good deal the ring i was looking at came out to 3,499.99 before tax and the protection plan 325.00. My husband surprised me and told me I could get the ring, they didn't have the ring in stock so we had to order it. 3,499.99 + 9.25%tax = 3,823.74 plus the additional 35% for applying for the credit card $2,485.43 pluse the protection plan $325.00 come out to $2,810.43 she put it all together ring platinum is same price of 14ct white gold protection tax came out to 4,143ish i asked why is it more she said the platinum is more expensive. 🤔so we proceeded ordering it, came home and still thinking the price is wrong, noticed that the 35% wasn't added. Went back to the store talked to Rita i explained what was happening she called her supervisor, we let her know what was going on and she said its because you can't have 2 coupons, cant double dip. I understand that. My point is why did Rita offer the extra 35% off then????. So I can ether get the online price or the store price which was more expensive plus the additional 35% off which came out more expensive then the online price. I decided to keep the online price. PLEASE TRAIN YOUR SUPERVISOR BETTER. if she would have told me the information correctly we wouldn't have applied for the credit card. So if you go shopping in the jewelry department and they ask you to apply for the credit card for a discount, look online first its less expensive and you dont have to apply.
  • CA
    Catherine Anderson
    Sep 16, 2025
    5.0
    Visited for multiple things and they had everything. The store was stocked well and i had no problem finding help. I hate they close so early now since covid but thats part of life. PLEASE go and support them, Id hate for them to go away.
  • MH
    Michael Hou
    Aug 13, 2025
    2.0
    For a company that has the rule of "to treat others as we would like to be treated". I seriously want to know who thought it was a good idea to stock the bathrooms with toilet paper so thin that it's almost basically transparent. Toilet paper so thin that it tears at even the slightest amount of pull. The stores are nice and clean but let's be real. The quality of toilet paper at any store shows how much they value their customers.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Salinas offer?

JCPenney in Salinas offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney in Salinas?

The store is open Monday through Thursday and Sunday from 11:00 AM to 8:00 PM, and on Friday and Saturday from 10:00 AM to 9:00 PM.