lululemon

Reviews

• ML

  Mandee L

  Feb 19, 2026
  5.0
  Love Lulu
• JM

  Jennifer Macias

  Feb 13, 2026
  1.0
  I ordered a pair of pants online and stopped by a Lululemon store to try them on. When they didn't work, I went to the register to return them and was told I couldn't return them until the next day because the purchase "hadn't run through their system yet." This was confusing, considering my credit card had already been charged. What made the situation worse was what came next: I was told that in order to process the return, the store would need to scan my California ID -- not just look at it, but scan it into their system. This is deeply concerning. In California, scanning a government ID is not legal unless the practice is clearly disclosed and the purpose is explicitly stated, typically for fraud prevention in limited situations. That was not the case here. No disclosure, no explanation, just "this is the only way we can do the return." There is also no logical reason for this request. My ID is not tied to my online purchase, it is not "in their system," and there is no matching function taking place. If the transaction truly hadn't posted yet, scanning my ID would not solve that issue -- so why collect that data at all? Between the system excuse that doesn't align with the credit card charge and the insistence on scanning my ID without transparency, this experience felt unnecessary, invasive, and poorly handled. I expect better from a brand that positions itself as premium and customer-centric. I left without completing the return and with serious concerns about Lululemon's in-store practices around customer data and privacy.
• JJ

  JustMyOpinion JustMyOpinion

  Dec 31, 2025
  5.0
  I wanted to give a shoutout to Emily, who helped me with my translation. She helped me exchange an item with one online, even going as far as to order it on the spot for me and helping me transfer the funds to that purchase. She was both professional and friendly, and I had a great experience thanks to her. Overall, I’ve always been greeted or helped when coming to this location.
• NN

  Nicasiete Nicasiete

  Dec 28, 2025
  5.0
  Ashley was kind in providing me a complimentary bag to me as the one I had was ripping apart. This is the kind of service that goes above and beyond and will be remembered. She should be commended.
• NS

  Navneet Singh

  Nov 21, 2025
  1.0
  nobody was willing to help with staff completely free but too busy talking to each other

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