Aerie & OFFLINE

Reviews

• MP

  Macy P

  Jan 22, 2026
  1.0
  Odd, My review seems to be filtered or hidden unfortunately I hope this isn’t how a company is ran. If you wanna witness a show, come here. The heavier set woman, who claimed she was a “manager” was bragging to me about not knowing any of the promotions when asked…and proceeded to usher me to her teenage associate. How are you at least 60 and can’t do your job right? Clothes are very overpriced anyway.
• AM

  ana marchitelli

  Jan 8, 2026
  1.0
  Uncomfortable environment. Managers need to be refreshed on customer service. The young girls are more professional, and helpful than designated leaders. Managers appear to not only have a bad attitude to costumers but staff aswell. One leader in charge was so monotoned and unhelpful. unprofessional. Definitely ruined the shopping experience. Wouldn’t recommend.
• KG

  Kameron Gillum

  Sep 28, 2024
  1.0
  This review is not about the product/customer service at this location, but rather poor management/leadership behavior I witnessed in store on 9/29 at around 7pm., at which time the manager/team leader was, fully audible to customers, speaking in such a rude, sarcastic and condescending manner to an employee over their ear pieces, and then turned to another employee and said "she's a little slow". Not only was this totally unacceptable/unprofessional behavior to display in front of customers, I shudder to think what this manager is like in the back. Aerie/American Eagle needs to step in and retrain this woman on how to treat her coworkers and behave in full view/listening range of guests.

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