The Jewelry Exchange in Redwood City

Reviews

• JN

  Jose Nuñez

  Apr 12, 2026
  5.0
  Wife and I were in the area and decided to stop by to get our wedding rings cleaned. Great customer service!
• YS

  ya tu sabes

  Mar 31, 2026
  5.0
  Thank you so much for your help for all this years we have nice memories here buying my mom's Diamond ring and now her Diamonds earrings thank you so much🙏🏼
• CN

  Chenoa Nishida

  Mar 31, 2026
  5.0
  I always purchase my jewelry at the Jewelry Exchange. Been shopping there for years. Top notch jewelry and stones. The customer service is above and beyond. Very friendly and helpful with your purchases. Can't say enough good things about this store. Thanks 😊 Jewelry Exchange 😘
• SH

  Steven Howard

  Mar 27, 2026
  2.0
  So I'll tell you our story and let you decide who is correct. My wife noticed a raised prong on her wedding band. She brought the ring in for repair and asked that all the diamonds be checked for their security. The charge was $65. After she received the ring a diamond fell out within a few weeks. My wife brought the ring back. I felt they should fix it without charge since they obviously didn't check for a loose stone. My wife was nicer. The charge was $225 to replace the small stone and my wife asked for them to discount the $65 since the ring was obviously not checked. The store told her they could not do that because they do not guarantee their work. That was a surprise. They did discount 10% off the labor component to replace the stone and the quality of their work was fine. Who doesn't guarantee their work? Anyway you decide how this should have been handled.
• CC

  Chris Carter

  Mar 10, 2026
  1.0
  I had an extremely disappointing experience with this jewelry store regarding a diamond exchange and pricing transparency. I originally purchased a diamond and later attempted to complete an exchange consistent with the store’s written exchange policy. During this process, I identified another diamond listed on the company’s website for $3,905.24. There was no disclosure anywhere on the product page, in the exchange policy, or during the purchasing process stating that the online price would not apply if the diamond was exchanged in-store or shipped to the store location. After initiating the transaction and relying on the publicly advertised price, I was later informed that the price would instead be $5,743, which represents an increase of nearly $1,800 over the publicly advertised price. At no point prior to this was I informed that there was a separate “in-store sticker price” that would apply when completing an exchange. In fact, I have written text message documentation from a store associate acknowledging the pricing expectations and confirming the total would not exceed $4,200, as well as confirmation through the company’s online chat that ordering the diamond and shipping it to the store would not result in a different price. From a consumer protection standpoint, this situation raises serious concerns regarding pricing transparency and advertising practices. Under California Business & Professions Code §17500, businesses are prohibited from disseminating advertising statements that are misleading or likely to deceive consumers regarding the price or terms under which goods are offered. Additionally, California Business & Professions Code §17200 prohibits unfair or deceptive business practices. Advertising a diamond online at $3,905.24 and later attempting to increase the price by nearly $1,800 after a customer has relied on that representation creates a significant discrepancy between the advertised price and the price the business ultimately attempted to charge. Equally concerning is that multiple representatives within the company provided conflicting information regarding pricing and transaction terms. Written communications acknowledged one pricing structure, the website displayed another, and later the store attempted to apply a completely different “in-store sticker price” that had never been disclosed beforehand. For a purchase of this magnitude, consumers should reasonably expect consistent and transparent pricing policies. I attempted to resolve the matter directly with the store in good faith and asked that the publicly advertised price be honored, which is a common and reasonable resolution in situations involving pricing discrepancies. Instead, I was told that the online price could only apply to a “standalone purchase,” despite the fact that no such limitation was disclosed anywhere in the store’s written policies or on the product listing. Purchasing fine jewelry should be a transparent and trustworthy experience. Unfortunately, the lack of clear pricing disclosures, conflicting information from staff, and the attempt to charge a substantially higher price than what was publicly advertised made this transaction extremely frustrating. I would strongly encourage prospective customers to carefully document all pricing communications and verify final prices in writing before proceeding with any transaction.

Frequently Asked Questions About The Jewelry Exchange in Redwood City