Moderustic Inc.

Reviews

• NJ

  Nate Jones

  Jul 13, 2024
  1.0
  Just saw a screen cap of the owner talking down, berating and hoping to get free labour from a *potential* employee looking for a job. I'd hate to see how to treats his staff or anyone that isn't paying him.
• WW

  W

  Aug 29, 2023
  2.0
  Purchased custom towers from him six months ago. Was promised them in 4-6 weeks. Only one arrived in week 8. This item was "glued" together, not welded and fell apart. We cannot use it. The custom work indicated he was going to perform was not completed. He did say he was going to correct the problem but that still has not happened. The owner (Ed) over 45 emails back and forth said he was going to rebuild, refix and send us new items, never happened. We have emails to prove the communication and his lack of follow through. One moment he says he is going to send us corrected product along with tracking and the next week, he changes his mind to say why he is now holding off!! Multiple excuses from the lack of employees he said he was able to obtain, shipping problems, fabrication ,etc. We paid thousands of dollars to have infrastructure put in place for this feature and cannot use any of it. If you decide to do business with ED, do not give him full payment, only a deposit and only if you are local to him so you can drive to his shop and hold him accountable. Wait until you pick up your product, make sure it doesn't fall apart and that it works properly before paying in full. We would love to complete our project but Ed has not sent us any of items that are needed to correct the inferior designed item "we did receive" and did pay for. He has been paid in full for what we did receive however we cannot use it due to the inferior design. Very disappointed.
• DG

  Dennis Gutierrez

  Feb 12, 2022
  5.0
  The best Place to get your Fireplace glass needs, this place started it all.
• RS

  Rena Schumacher

  Jan 14, 2019
  1.0
  Horrible quality products. I was charged a lot of money for a custom water fire feature and what I received was a poorly fabricated non working item that was literally made with glue and spray paint. On top of that it did not even work. Ed the Owner promises you will be completely satisfied and charges you everything up front. We asked for a refund within days of receiving this unit and was refused. It did not work and was poorly made and not what we had ordered. BUYER BEWARE. They do not stand behind their work and quality workmanship is not within their capabilities. I literally was told by the Owner Ed to use a Beer Can to cover the pilot light that was installed with caulk above the entire unit. Ridiculous on every level. Total Rip Off!
• GR

  Greg Robin

  Nov 6, 2013
  1.0
  I found modernistic while searching online for firetables and their designed looked very nice. They indicated they could build a custom table for me. I provided pictures and a sketch with dimensions. At this point things began to get odd. After sending the pictures, they responded they could do i but could I send a sketch? This seemed like an innocent error. The owner- Ed suggested we build a cardboard mock up of the table for $125 which would go towards the project. It took about a month and probably 6-8 phone calls to make this actually happen. Usually the person answering the phone had no clue who I was and knew nothing about my order. Sometimes they would say Ed would call me back, but he never did. Finally perhaps 1 month later the cardboard box came. At this point I emailed and phoned them I would like to proceed. Again, the customer service was bad, with calls going unreturned. Marie answered the phone and she is disorganized and distracted. I finally wrote the owner, Ed that if he didn't have time to make it please let me know. At this point he called me back reassuring me he could do it. Unfortunately he sent me a spec with inconsistent dimension and blatant errors. Be careful dealing with this vendor and they will waste lots of your time and potentially cost you alot of money. I was disappointed then he refused to issue me a refund. Also be advised Ed is fairly charismatic just a bad business manager

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