David Yurman

Reviews

• YH

  Yasmeen Hazard

  May 25, 2026
  5.0
  Really great service, went last week and the lovely hiba took care of us, can’t thank her enough. She really looked after us and showed us all the options within our budget, she was super funny and sweet!
• ZK

  Zeina Khalife

  May 8, 2026
  5.0
  Gabriel was genuinely friendly, welcoming, and extremely helpful throughout the whole visit. He took the time to answer all my questions without ever making me feel pressured, and his professionalism made the experience even better. Excellent customer service from start to finish. Highly recommend asking for Gabriel if you visit David Yurman at RoyalMount!
• RC

  Raf Cleo

  Jan 24, 2026
  1.0
  Bad experiences in terms of customer service. Now you can't order online and choose to pick up the product at the store, you can only make it delivered at home which is risky when you buy something expensive. Suddenly before Valentines day it doesn't matter what product you choose to order and make it delivered in the Montreal store it's not available. Also I called directly to the store and asked if it's possible to order a product and pay with Affirm and they declined which is odd because on the website you have this option. The sale representatives in the store are bored and not very helpful especially the black lady at the store on 5050 Chemin de la Cote the Liesse, Montreal. Had a few orders to pick up from there a while ago and I was interested to try a few products before to leave the store and she was rude, rushed and irritated because I asked her to show me a few products. Overall you expect that the sales associates to make an effort to sale not to discourage the customers to buy. Hope this will help to improve the service at the Montreal store.
• SS

  Sara

  Aug 13, 2025
  1.0
  Awful experience. First time and last time going to the Royalmount location. We were treated poorly by the staff, for some inexplicable reason the employee had a look of disdain every time I would ask a simple question. Minimal respect would’ve been appreciated considering we are always polite and cordial. Very disappointing as I went to purchase a bracelet for a family member but I just couldn’t allow myself to spend thousands of dollars while being treated in such manner. I’m now debating whether buying online or not because of this bad experience
• SS

  Scarlett

  Jul 22, 2025
  5.0
  Lovely staff! So helpful and attentive. The boutique was neat and clean and beautiful.