Saint Laurent

Reviews

• RC

  Rayan Chennafi

  2 days ago
  1.0
  I rarely leave Google reviews, but this experience deserves one. I’ll write this in English since, apparently, some of the staff do not speak French. This experience happened in early June, and after taking some time to reflect on it, I felt it was important to share my feedback. I came into the store looking to purchase a birthday gift for myself. As soon as I entered the store, I noticed a sales associate looking at security and shaking her head, as if questioning why I had been allowed to enter. That immediately made me feel unwelcome. I then waited in the back of the store, and no one approached me. When I finally asked for assistance, the first sales associate seemed overwhelmed, made me feel like I was bothering her, did not properly understand me in French, and quickly passed me to a colleague. The second associate was not much better. He also struggled in French, showed me items I was not interested in, and made me feel like I was inconveniencing him. At one point, I simply asked for confirmation that the pouch I was interested in was indeed called Cassandre. The associate seemed unsure, first explaining that Cassandre referred to the logo, then later correcting himself and confirming that the pouch itself was also called Cassandre. I turned around and noticed that he was already taking care of two other clients with shoes that another colleague had brought to him. The situation made me feel even more uncomfortable, as I felt like I was being left aside while he was moving on to other clients. I eventually decided to leave because the entire experience made me feel ignored, uncomfortable, and like I did not belong in the store. Unfortunately, this is clearly not the level of service that a Saint Laurent boutique should offer its clients. There needs to be better coordination between the employees and the staff, because the lack of communication directly impacts the customer experience. This level of service is simply not worthy of Saint Laurent or of Anthony Vaccarello’s vision for the brand. Luxury is not only about exceptional products it is about making every client feel welcomed, respected, and valued. Unfortunately, that is not what I experienced during my visit.
• VM

  vanessa mbilli

  Sep 30, 2025
  1.0
  J’ai acheté des lunettes Kate chez eux . Et depuis 3 mois ils me tournent en rond pour les réparés. Bref plus jamais je ne ferais des achats chez saint Laurent
• MH

  Miguel Hernandez

  May 10, 2025
  5.0
  For women's and men's with a like for elegant, clean and simple design in clothes 👌 the service was so kind even if you don't have the intention to buy.
• WM

  William Manirath

  Mar 23, 2025
  1.0
  Didn't even let us in. Screening security