Ray-Ban

Reviews

• TT

  T T

  Aug 10, 2026
  2.0
  The darker skin lady working is very rude I bought a pair before with her and she remembers This time asking if they have the same model and price as i have seen on other site She was dry when seeing i dont have intention to buy right there since their price is more There are professionally nice and rude ways to say no we dont have what you atr looking for. It was the rude way I bought 1 pair here and promised myself wont be a 2nd one here The owner should be aware of this weakness I have bought over 8 pairs of rb glasses but wont be here nextly Not a respespectable situation Its like dont you dont buy ? Dont waste my time ...
• DK

  DIGITAL KARMA

  Aug 1, 2026
  1.0
  I don't understand the women working at 2:20 pm on 1st of August seems to working for rayban or what asking and query and information regarding ray ban meta Gen 2 straight forward rude face with low conversationional aura doesn't know when its released in Canada i don't know what kind of training does rayban has provided and people with such attitude showed not be behind the counter rather working behind is her place
• SN

  Sabina Noor

  Jul 24, 2026
  1.0
  Very disappointing customer service. The staff were friendly and welcoming when we purchased our prescription glasses, but their attitude changed completely when we returned to collect them. Maroua spoke English during the sale, but when we came back, she spoke only French. After we explained that we didn't speak French, she simply asked a colleague to translate and remained cold and dismissive. She didn't even return our greeting, just nodded. The prescription glasses were for our son, who wasn't with us. Initially, they refused to release the order, insisting he had to be present for adjustments. We explained that we could check the fit at home and return if any adjustments were needed, but they were still reluctant to hand over the glasses. Eventually, they simply said, "Here you go." When we asked, "That's it?", the response was just, "Yeah." Even after we said, "Thank you," there was no pleasant response. Throughout our visit, the staff's attitude made us feel watched and treated with suspicion, as though we were potential thieves rather than customers collecting a prepaid order. We also noticed white customers in the store being greeted and assisted much more warmly than we were. As customers of color, we left feeling unwelcome and treated differently. This was a very unprofessional and disappointing experience. Either change your staff or close the store. Ppl should go to ther outlets, not this one.
• AN

  Arash N

  Jul 10, 2026
  1.0
  Horrible experience today. Not only I did not feel welcomed in the store, but the storefront lady (early to mid 20s female) constantly made me feel like they wanted to dismiss me. Kept repeating “I don’t know what that is” , “I can’t help you with that” , “we don’t do that here” “we don’t have that here”. I told her another Ray Ban store had told me follow up with a Ray Ban store to see if they have a replacement part, and upon telling her this, she struggled for 2 minutes to log into a portal to find the replacement part, and at the end she couldn’t log in and told me to make an account on their portal and “to do it yourself”!!! Holy crap!!! How was this real?! Kept sighing and made me feel like I was bothering her!!! Horrible human being, and insane that the other store staff just did not care the slightest bit to intervene. Please get rid of this employee, I visited on Friday July 10th at around 4PM … I honestly could write so much more about the experience and the sentences she threw at me but I’m so shocked that I just wanna move past this experience
• GG

  Gloria Garcia

  Jul 10, 2026
  2.0
  Je suis allée au magasin aujourd'hui et je suis entrée en même temps qu'une autre cliente qui souhaitait être servie. Elle a fini par quitter le magasin car personne ne s'est occupée d'elle. Pour ma part, je savais déjà ce que je voulais acheter, alors je me suis approchée pour regarder le produit. Un homme désagréable, qui n'avait visiblement pas envie d'être là, m'a abordée et m'a offert un service déplorable.

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